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head hostess resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Positive and upbeat hostessmakes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.

Adaptable waitress-deeply familiar with FOH and BOH operations. Hardworking collaborator with three years background providing exceptional customer service and food service to attain highest level of guest satisfaction.

Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.

Skills
  • Menu Presentation
  • Reservation Setting
  • Greeting and Seating
  • Attention to Detail
  • Guest Greeting and Seating
  • Wait List Management
  • Cleaning and Sanitizing
  • Time Management and Prioritization
  • Personable and Friendly
  • Large Party Preparation
  • Multi-Line Telephone Systems
  • Front of House Management
  • High-Volume Dining
  • Check Payment Processing
Experience
Head Hostess, 10/2021 to Current
Texas De BrazilCity, STATE,
  • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
  • Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Escort customers to assigned dining or bar areas.
  • Provide menus and announce Waiter/Waitress's name.
  • Greet customers upon their departure.
  • Coordinate with wait staff about available seating options.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Answered telephone to provide dining information and take reservations.
  • Assisted serving staff by taking guest drink orders and resolving conflicts.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
Lead Waitress, 11/2019 to 12/2020
Bait Al Shami Restaurant And CafeCity, STATE,
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Suggested additional items to customers to increase restaurant sales.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Increased product sales by designing new menus and training employees on salesmanship.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
Restaurant Waitress, 12/2017 to 11/2018
Shakespeare And Co.City, STATE,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Provided exceptional service to high volume of daily customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Trained new employees to perform duties.
Education and Training
Course : Tourism And Travel Management, Expected in 01/2017 to Kampala Institute Of Tourism And Hospitality - Kampala Uganda,
GPA:
High School Diploma: , Expected in 02/2013 to Kadijah - Kampala,
GPA:
Languages
English: B2
Upper Intermediate
Negotiated:
Arabic: B1
Intermediate
Negotiated:
Swahili: B1
Intermediate
Negotiated:

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Resume Overview

School Attended

  • Kampala Institute Of Tourism And Hospitality
  • Kadijah

Job Titles Held:

  • Head Hostess
  • Lead Waitress
  • Restaurant Waitress

Degrees

  • Course
  • High School Diploma

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