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Head Hostess Resume Example

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HEAD HOSTESS
Professional Summary

Experienced Office Management and Administration Professional with 4 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Work History
Burn By Rocky Patel - Head Hostess
Smyrna, GA03/2019 - 12/2019
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Connor Dental- Front Office Receptionist
Kennesaw, GA08/2018 - 11/2018
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Collected, sorted, distributed and sent mail and packages.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Triaged incoming calls on a 3-line phone system and directed to departments based on customer needs.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Documented patients' dental health information, medical history and vital signs.
  • Assisted dentist with periodontal pre-screen procedures.
Norwegian Cruise Line Pride Of America- Waitress/Firefighter
Honolulu, HI07/2016 - 03/2018
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
  • Performed variety of fire suppression activities at fire scenes, including laying and connecting hose, holding nozzles and directing water streams, raising and climbing ladders and using pike poles, smoke ejectors, and forcible entry tools.
  • Maintained close contact with dispatch to receive and share information about current fires, equipment movements and incoming personnel.
  • Calmly and effectively directed evacuations during fires and emergencies to avoid fatalities, injuries and panic.
Dee's Tax Biz- Administrative Assistant
Atlanta, GA04/2014 - 06/2016
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Maintained complex digital filing system for financial information.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Skills
  • Team Leadership
  • Workflow planning
  • Program Management
  • Database administration
  • Customer Relations
  • Multi-line phone proficiency
  • Strategic Planning
  • Operations management
  • Verbal and written communication
  • Clerical
  • Efficient multi-tasker
  • Project Management
  • Conflict Resolution
Education
Hapeville Charter Career Academy High SchoolAtlanta, GA05/2013Diploma: Excelled in Mathematics & Literature
Certifications

Seafarers Harry Lundeberg School of Seamanship

Piney Point, Maryland

Basic Firefighting

Personal Safety & social Responsibilities

Personal Survival Techniques

First Aid, CPR & AED

Crowd Management

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Resume Overview

Companies Worked For:

  • Burn By Rocky Patel
  • Connor Dental
  • Norwegian Cruise Line Pride Of America
  • Dee's Tax Biz

School Attended

  • Hapeville Charter Career Academy High School

Job Titles Held:

  • Head Hostess
  • Front Office Receptionist
  • Waitress/Firefighter
  • Administrative Assistant

Degrees

  • Diploma : Excelled in Mathematics & Literature

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