Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Punctual and honest with solid background in fast paced environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Skills
  • Merchandise Packaging
  • Reliable and Responsible
  • Staff Supervision
  • Policies and Procedures
  • Detail-Oriented
  • Payment Processing
  • Work Task Prioritization
  • Employee Training
  • Problem Solving
  • Call Response and Transfer
  • Customer Relations
  • Complaint Resolution
  • Cooperative Attitude
  • Reporting and Documentation
Work History
Head Cashier, 11/2019 - Current
Sprouts Farmers Market Irvine, CA,
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Processed checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked and organized merchandise in front lanes.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Analyzed purchases for signs of fraud.
  • Assisted customers by answering questions and fulfilling requests.
  • Oversaw group of 15-20 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Built effective training and coaching strategies to optimize team performance.
  • Educated employees on register use, merchandising and customer service.
  • Delivered backup coverage to provide customers with optimal support.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
  • Evaluated professionalism of checkouts and kept team members on top of cleaning tasks.
  • Received and processed customer payments.
Correctional Officer, 02/2018 - 11/2019
Eau Claire County Eau Claire, WI,
  • Booked new inmates into facility and processed inmates for release.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Observed behavior of residents individually and in groups.
  • Conducted routine and emergency head counts.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
  • Escorted inmates to and from cells, court, hospitals and medical appointments
Head Cashier, 01/2016 - 06/2018
Sprouts Farmers Market Lincoln, CA,
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Processed checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked and organized merchandise in front lanes.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Analyzed purchases for signs of fraud.
  • Assisted customers by answering questions and fulfilling requests.
  • Oversaw group of 15-20 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Built effective training and coaching strategies to optimize team performance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Educated employees on register use, merchandising and customer service.
  • Delivered backup coverage to provide customers with optimal support.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
  • Evaluated professionalism of checkouts and kept team members on top of cleaning tasks.
  • Received and processed customer payments.
Deli Clerk, 09/2013 - 01/2016
Whole Foods Chamblee, GA,
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Maintained excellent customer service and accuracy in very fast paced environment.
Education
High School Diploma: , Expected in 06/2008
-
Atwater High School - Atwater, CA,
GPA:

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Resume Overview

School Attended

  • Atwater High School

Job Titles Held:

  • Head Cashier
  • Correctional Officer
  • Head Cashier
  • Deli Clerk

Degrees

  • High School Diploma

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