Responsible Care giver with excellent communication skills demonstrated by 12 years of experience in health care. Energetic, Ambitious, Committed to excellent Customer Service, Supervisory skills, Organized, Experience with Phlebotomy, injections, and vital signs. Love Hands-on training, always willing to learn new skills on the job, Hardworking, Patient-focused, Calm, Caring, Detail-oriented.
I also have 10+ years of retail experience, Supervisor/Head Cashier who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience.Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.
Strong medical ethic
Extensive medical terminology knowledge
Practiced inpatient and outpatient caregiver
Practiced in sterilization techniques
Wound cleaning/care ability
Abides by infection control standards
Accomplished in colostomy care
Body mechanics competency
Drug administration trained
Talent in obtaining/charting vital signs
Patient positioning understanding
Cash handling accuracy
Inventory control procedures
Strong communication skills
Head Cashier September 2015 to CurrentHome Depot － MI
Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Offered direction and gave constructive feedback to motivate team members.Processed all sales transactions accurately and in a timely fashion.
Resident Aide November 2013 to July 2015Village of East Harbor － New Baltimore, MI
Ensured efficacy of treatments through monitoring of treatment regimens.Frequently commended for maintaining the safety, respect and dignity of residents.Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 high acuity patients per shift.Ensured HIPAA compliance.Maintained resident privacy and confidential resident information.Tested residents blood glucose levels.Utilized strong assessment skills to determine necessary resident care.Worked as part of team to execute proper care of body mechanics and safety of patient.Provided caring companionship to elderly.Provided primary resident care and assistance with daily living activities.Cleaned and sterilized instruments and disposed of contaminated supplies.
Personal care assistant June 2009 to April 2014Professional Parent Care － Southfield, MI
Provided caring companionship to elderly.Observed and documented resident status and reported resident complaints to the case manager.Read and recorded temperature, pulse and respiration.Collected urine and fecal samples.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.Kept facility stocked with necessary supplies, equipment and instruments.Provided personal nursing care in pre- and post-operative situations.Tended to patients with chronic illnesses.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Assisted with ADLs.Provided patients and families with emotional support.Exhibited compassionate care and communication with regard to issues of death and dying.Sensitive to the needs of geriatric patients.Comforted patients and provided them with reassurance and encouragement.Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.Maintained a clean, orderly and well-stocked environment.
Education and Training
Macomb Community College － Clinton, MIcertificate Phlebotomy
I enjoy phlebotomy and would like to study for the state exam to become certified.
05 Ross Medical Education Center Clinton Twp, MI
certificate of completion Medical assistant
Certified Nurses Assistant CNA : 1995Waldo Regional Vocational School － Waldo, ME
adaptive equipment, caregiver, case manager, Cash handling, CNA, Strong communication skills, clients, customer service, Detail-oriented, direction, emotional support, fashion, fast, infection control, Inventory control, laundry, listening, Loss prevention, medical terminology, nursing, patient advocate, patient care, Phlebotomy, positioning, purchasing, Read, retail, safety, sales, scheduling, phone, Time management, transportation, vital signs