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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Customer focused for over 20 years. Construction, mining & quarry industry. Also experienced in farm, waste management & power generation industries.1 year as acting shop supervisor (current role ) , 17 years in a field truck for MacAllister, 1 year in as field service foreman for MacAllister at Washington store, 3 years @ Boyd & Sons Machinery as the service manager, 8 years military experience in Indiana Army National guard

Highlights
  • Equipment repairs
  • troubleshooting , powertrain , engines , hydraulics & electronics
  • Machine set up & delivery
  • Calibrations of all systems
  • Assembly of new CAT eq
  • Management
  • Overseeing personnel in both a service shop & field atmosphere
  • Building of customer quotes
  • Customer visits
  • Customer conflict resolution
  • Safety compliance both OSHA & MSHA
  • Collection of funds
  • Employee evaluations
  • Scheduling of work load
  • Flat rate adherence
  • Fleet management
Accomplishments

Leadman in Washington HE/Truck shop

  • Performed the duties of HE/Truck shop supervisor from 3/2014 to current . While in that role overseen 2 DEUCE SLEP units ;2 customer builds of UMI 785s ;Two CCR 836H units : One 836H CPT , One 826H CPT other various builds .
  • Moved the entire HE/Truck/Weld shop from our old shop to the new expansion while maintaining our customer satisfaction .
  • Learned how to process & submit all necessary certificates & paperwork for the CPT & CCR & SLEP process through CAT .
  • Learned how to use our Quoting system
  • Continually honing skills concerning efficiencies; applied time , rework & policies

Field service foreman for Washington Store

  • Overseen Sieble & Click scheduler implementation
  • Transitioned field mech from paper to paperless service reports & online time system .
  • Managed Bildred boom truck account via PO system & made a $40K profit with it for the year 2005
  • Traveled with management team to IMT , Stellar to tour facility & spec out field trucks
  • Participated in Six Sigma of boom truck usage & management

Field service truck mechanic

  • Diagnose & repair of large mining eq
  • Strong points in troubleshooting all machine systems
  • Performed various maintain alls
  • Able to start , oversee , close & invoice workorders from field truck also ordered all my own parts .
  • Total of 17 yrs truck experience in mines , ag eq , paving & road construction

Boyd & Sons Machinery

  • Managed all aspects of a heavy eq shop
  • Built a field service from no trucks , to 7 units
  • Hired all the persons for the above trucks
  • Took a monthly shop profit average from $20K to $160K in labor sales

Green Construction

  • Gained knowledge and experience of CAT engines & tracks .
  • Took over as shop manager for a period of 1 year & moved the entire shop & parts warehouse from Oaktown IN to Owensboro KY .

Indiana Army National Guard

  • Served 8 years
  • Completed a Primary Leadership Development Coarse
  • Led a squad of infantrymen
  • Achieved rank of E-5 Seargent before my first hitch was up
Experience
07/2013 to Current
HE Shop leadman Aim Nationallease Chandler, AZ,

  • Moved from 3rd shift field to dayshift shop
  • Assisted Mike Wade in daily operations until he left for different position in Jessicah of 2014
  • Assumed daily shop supervisor functions & currently hold that responsibility .
11/2012 to 07/2013
HE field/dispatcher 3rd shift Industrial Service Solutions Phoenix, AZ,
  • Performed repairs on CAT eq
  • Took customer calls
  • Started jobs
  • Operated field service truck
02/2010 to 11/2012
Service Manager Clean Harbors Milton, WA,
  • Took over a shop operation that was very underdeveloped , no field service & only one shop mechanic
  • Cleaned up & organized a disarrayed shop
  • Installed & managed a hose shop
  • Implemented a safety standard & equipment
  • Purchased & outfitted 7 field trucks
  • Hired 10 service persons
  • Interview & hiring of service persons
  • Started a component tracking system
  • Performed quotes
  • Flat rates
  • Open & close all jobs
  • Collection of funds
  • Parts procurement
  • Took care of getting all machine shop needs done
  • Customer visits
  • Fleet management
  • Supply management for shop & field
  • Reviewed & purchased Wolf field track press
  • Reviewed & purchased large cabinet washer for shop
  • Building maintenance overseen
  • Customer satisfaction

07/2006 to 02/2010
Field service tech The Bigge Group Gonzales, LA,

Perform all duties associated with a dayshift field truck out of washington branch Strong emphasis on diagnostics

07/2005 to 07/2006
Field service foreman H&E Equipment Services Charlotte, NC,
  • Overseen daily operations of the field service dept
  • Took care of tools for trucks
  • Seen to all truck repairs
  • Evaluations performed
02/1993 to 07/2005
Field service mechanic MacAllister Machinery City, STATE,
  • Rode in field trucks as a helper for my first year gaining knowledge & experience
  • Outfitted & ran a field truck for the next years
01/1987 to 04/1995
Sergeant E-5 Indiana Army National Guard City, STATE,

11 B infantryman

  • Graduated from FT Benning GA
  • Started out as a Private E-1
  • Attended leadership schools
  • Gained E-5 before I got out
11/1989 to 01/1993
Shop mechanic Green Construction City, STATE,
  • Started out in track shop
  • Moved to rebuild shop helping clean engine parts
  • Worked my way up to building CAT engines
  • Delivered parts to company mines
  • Took over shop operations after Bruce Stephens left for Macallster
Education
Expected in 1989
High School Diploma:
North Knox School system - Bicknell, IN
GPA:
Expected in 2014
: Flagship
CATERPILLAR - Columbus , OH
GPA:

Completed Flagship training with via CAT

Expected in
:
MacAllister - ,
GPA:
  • Attended Bell leadership training 2014
  • Various training classes over 20 yr through MacAllister all with Certificates . Associated with being a Field mech.
Affiliations
  • Mariah Creek Christian Church
  • South West Indiana Walk to Emmaus

Military Experience
01/1987 to 04/1995
Sergeant
Army National Guard Vincennes , IN

experience in Indiana Army National guard

  • Achieved rank of E-5 in an infantry company
  • Became a squad leader
  • Attended 2 wk academy & graduated for Primary Leadership Development
  • Received Army Achievement medal for services during a 2 wk annual training .
  • Graduated from Ft Benning GA infantry training center in 1989
Certifications
Skills
  • DBS knowledge
  • WORMS management
  • CAT SIS
  • CAT E/T
  • VIMS

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Resume Overview

School Attended

  • North Knox School system
  • CATERPILLAR
  • MacAllister

Job Titles Held:

  • HE Shop leadman
  • HE field/dispatcher 3rd shift
  • Service Manager
  • Field service tech
  • Field service foreman
  • Field service mechanic
  • Sergeant E-5
  • Shop mechanic

Degrees

  • High School Diploma

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