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HDS Technical Supervisor Resume Example

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HDS TECHNICAL SUPERVISOR
Professional Summary
Accomplished and Goal-Orientated / Excellent Troubleshooting and Technical Support Abilities / Experienced in Workstation Rollouts and Operating System Imaging / Operational Leadership / Productivity Improvement / Excels in Developing and Motivating Highly Focused Teams
Core Qualifications
  • Networking / Information Assurance (ia):
  • Accomplished and Goal-Orientated * Operational Leadership * Productivity Improvement
  • Experienced in Workstation Rollouts and Operating System Imaging * Excels in developing and motivating highly focused teams * Excellent troubleshooting and technical support abilities
  • Technology: Networking / Information Assurance (IA): Cisco Router (2800 T1 Series), Cisco Catalyst switch (2900 Series) Ethernet, Fast Ethernet, Gigabit Ethernet, DSL, Belkin switch unit, VNC, DHCP, TCP /IP, VOIP, Avaya Dialer Ver. 12, IAT Dialer
  • Operating systems: Windows XP –Vista business, Windows 7, Windows 2008, Windows 2012
  • Software: LaserFiche, Symantec Ghost Solution Suite 2.0, MS Office, Symantec Antivirus, Micro Strategy Reporting, Strata Decisioning Model
Experience
HDS Technical Supervisor
May 2012 to CurrentCompany Name － City, State
  • Support LANs, WANs, network segments, Internet, and intranet systems.
  • Ensure design of system allows all components to work properly together maintaining system efficiency.
  • Analyze and isolate issues troubleshooting problems reported by users.
  • Evaluate and modify system's performance make recommendations for future upgrades.
  • Maintain network and system security monitor networks to ensure security and availability to users.
  • Maintain integrity of the network, server deployment, and security.
  • Design and deploy networks.
  • Perform network address assignment.
  • Assign routing protocols and routing table configuration.
  • Assign configuration of authentication and authorization of directory services.
  • Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.
  • Administer servers, desktop computers, printers, routers, switches, firewalls, and phones, personal digital assistants, Smart phone’s, software deployment, security updates and patches.
  • Troubleshoot CUCM and VOIP Servers Troubleshooting IBM compatible laptops, desktops, and servers Supported and maintained Microsoft Windows and Windows compatible applications Experience supporting and maintaining Linux based operating system In-depth knowledge of RAID array configurations Understanding of LAN/WAN concepts Monitored LAN, MAN, WAN over Cisco\Stratacom (IPX, IGX, BPX, AXIS, FASTPAD) Troubleshoot and differentiate between hardware/software problems Assist Level 1 Technicians with diagnosis and corrective actions Perform server level diagnostics and parts replacement as necessary Assist with the development of new training Materials Create and Manage Technical systems conference call VMWare Cloud computing and design Linux based operating system Performed feasibility studies, including the economic evaluations of proposed and existing systems.
Systems Administrator
September 2009 to December 2011Company Name － City, State
  • Performs hardware, software and network upgrades from Windows 200 0 to 2003 Enterprise Edition based network.
  • Responsible for implementing and maintaining system security and configurations of 9 company servers while providing IT support, to include planning, software and hardware configuration to a staff of 60 end-users.
  • Implements overall worksite security.
  • Analyzes information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems.
Systems Administrator NFG Collections
January 2005 to January 2009Company Name － City, State
Desktop Systems Engineer II
January 2003 to January 2005
  • Researched and prepared detailed specifications, defined designs, and developed test.
  • Debugged, installed, and modified computer software in various platforms in a complex and integrated systems environment.
  • Recommended and implemented procedural changes and process improvement methods, including collection treatment and risk management strategies.
  • Supported up to five applications; revised, updated and provided documentation as required.
  • Assisted in performing feasibility studies, including the economic evaluations of proposed and existing systems.
  • Supported system conversion, including strategy Development, risk modeling, testing, implementation and certification.
  • Researched new developments in hardware and software.
  • Interfaced with vendors and servicing agents to obtain equipment and services.
  • Managed deployment, setup, and maintenance of Exchange 5.5 - 2010 Server and workstations and Back-office servers Installed and configured messaging enabled applications for bank staff.
  • Monitored systems to ensure service level quality and proper functionality.
  • Maintained detailed configuration documentation and drawings for all messaging based systems.
  • Administered, supported and maintained all desktop related hardware and software.
  • Provided second level support for all desktop related issues for President/COO, CEO and EVP’s.
  • Developed strategies and recommended solutions for support issues.
  • Evaluated and analyzed problems and resolved in an expedited period.
  • Standardization of system software and security to ISO 9000 standards.
Education
MIS Management of Information Systems : 2001Bellevue University － City, StateGPA: GPA: 3.67GPA: 3.67
Associate of Applied Science : Electronics Engineering Technology, 1999ITT Technical Institute － City, StateGPA: GPA: 3.60GPA: 3.60 Electronics Engineering Technology
Micro Strategy Reporting Model Engineer, CompTia Server+, Strata Decisioning, MSCST
Skills
Antivirus, Avaya, Cisco Router, Cisco, hardware configuration, hardware, conversion, desktops, DHCP, diagnosis, documentation, DSL, Engineer, Ethernet, Fast Ethernet, feasibility studies, file servers, firewalls, gateways, Ghost, IBM compatible, Imaging, Information Systems, IPX, ISO 9000, IT support, LANs, LAN, laptops, layout, Leadership, Linux, messaging, Back-office, Exchange 5.5, MS Office, Windows 7, Microsoft Windows, Windows, 200 0, Windows XP, Micro Strategy, MIS, modeling, Enterprise, network servers, network, Networking, networks, Operating systems, Operating System, printers, process improvement, protocols, quality, RAID, Reporting, risk management, routers, routing, Servers, Stratacom, strategy Development, switches, switch, Symantec, T1, TCP /IP, technical support, phones, phone, training Materials, Troubleshoot, Troubleshooting, type, upgrades, VPN, Vista, VOIP, WAN, WANs
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Resume Overview

School Attended

  • Bellevue University
  • ITT Technical Institute

Job Titles Held:

  • HDS Technical Supervisor
  • Systems Administrator
  • Systems Administrator NFG Collections
  • Desktop Systems Engineer II

Degrees

  • MIS Management of Information Systems : 2001
    Associate of Applied Science : Electronics Engineering Technology , 1999
    Micro Strategy Reporting Model Engineer, CompTia Server+, Strata Decisioning, MSCST

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