Haunt Supervisor Resume Example Mercy Behavioral Health

HAUNT SUPERVISOR

Professional Summary

Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.

Skill Highlights

Operations management
Superior communication skills
Management
Risk management
Exceptional problem solver
Quality management care team member
Critical thinking
Eye for detail
Cost reduction
Conflict resolution

Team building
Adaptable
Employee engagement
Solution-focused counseling
Identifying risks
Implementing new business systems
Strategic planning
Social media and networks
Microsoft Office Suite
Managing multiple priorities

Accomplishments

Received numerous safety awards with employment at Kennywood Amusement Park.

Established a minimum and maximum team member to help reduce payroll when needed for Kennywood.

Provided improvement solutions with current admissions and discharge process for my unit at Mercy Behavioral Health.

Professional Experience

Mercy Behavioral Health Pittsburgh, PA 06/2007 to Current

Initiate unique individual action plan for each consumer. Provide feedback for weekly Treatment Team Meetings to help analyze each individual consumer's progress with treatment. Meet with consumers daily to ensure that they are following their individual action plan. Engage consumers to be social with others on the unit. Engage consumers to look at furthering their education and hunt for jobs.
Help nursing staff to keep consumers compliant with their medications. Help consumers look for adequate housing.
Deal with both internal and multiple outside agencies, i.e., forensics/probation officers, judiciary, case management. Dealing with such agencies to insure each consumer is qualified for the Adult DAS (Diversion and Acute Stabilization) Program. Work with consumer and case management to ensure consumer is getting the help needed to find suitable housing and will continue with active treatment; to continue individual action plan; follow up appointments. Work with consumer and probation officer to ensure consumer attends all court hearings and court ordered meetings.
Take Immediate action during crisis and emergent situations.
Data Processing of admissions, daily charting on consumers, completing admission work on computer eCET program, on going annual paid trainings.
Provided improvement solutions with current admissions and discharge process; Organized admission packets that is proficient and well organized; Designed discharge summaries and checklist to be used that are more proficient and easier to follow by all full time and part time staff; Provided well organized housing resources for consumers; Audit charts to keep with state and insurance standards.
Meet daily with next shift to give details of important appointments and meetings. Administering one-on-ones with consumers when needed. Checked unit for open windows, locked doors, malfunctioning smoke detectors and other safety hazards. Charted and recorded information in consumer files.
Conduct outreach, advocacy and rehabilitative services for regular cases and crisis intervention. Collaborate closely with treatment team to appropriately coordinate client care services.
Taught consumers anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Consulted with psychiatrists about medication changes, issues with medicine compliance and efficacy of medications. Referred consumers to other programs and community agencies to enhance treatment processes.

Kennywood Amusement Park Pittsburgh, PA Haunt Supervisor 09/2004 to Current

Managing of team members/actors and area Keeping time sheets, scheduling team members Keeping the area, guests, team members/actors safe at all times
Training of team members in safety regulations
Scheduling the appropriate number of team members to adequately staff the haunt in all areas and schedule team member breaks
Performed daily meetings to help reach objectives for each night
Consulted with HR about implementing motivational management into the HR department Provided detailed report on proposal that would work in all departments.

DeBiase & Levine Associates Pittsburgh, Pa Case Manager 01/2007 to 06/2007

employee from D&L at the Mercy Hospital location.
Helped medical and behavioral health patients without medical insurance to apply for medical assistance to help them pay for medical bills.
Worked with NaviNet, a Highmark Blue Cross and Blue Shield system; PAPromis, PA's department of Public Welfare system; Veritus Medicare; Worked in the Invision RCO-Extra! Mercy hospital patient access system.

Kennywood Amusement Park Pittsburgh, PA Rides/Rides Manager 04/2002 to 06/2007

Managed for five years and trained a ride group/Team Members
Provided Training in ride operations and in ride safety
Provided support for all team members of ride group
Worked with HR and Supervisory Staff to place team members in appropriate departments after viewing team members strengths and weaknesses
Provided and maintained a safe environment for team members and guest while keeping the ride, crew, and guest moving smoothly
Worked with maintenance and park ride management to ensure safety of ride as well as opening on time
Provided excellent guest service, handled disappointed guests in a courteous and professional manner
Responsible for ride operation sheets, time/payroll sheets, safety checklists, and other team member safety records
Responsible for scheduling of team members for ride group to ensure safe operations of rides and to ensure the best customer service for all guests that come to the park.

Education and Training

Bachelor's Degree: Psychology University of Pittsburgh, Pittsburgh, PA

Psychology Related Microsoft Business Applications: Excel, Outlook, Word, Access, PowerPoint;

Skills Team leadership/management; excellent verbal/written communication skills; 20 training credits each year of employment at Mercy

Certifications CPR with AED Certification; First Aid Certification; Emergency Management

Interests

When not managing at Kennywood, or working at Mercy Behavioral Health, I enjoy the outdoors. I love being surrounded by nature, to enjoy the views and what our Planet Earth has to offer. I enjoy riding my bike on trails; hope to one day do the trek from DC to Pittsburgh on the GAP. I enjoy camping and taking a hike. I also enjoy skiing during the winter and love the beach during the summer. I also love music and love performing music with my trumpet. Of course, I do love checking out new restaurants with my spouse and hanging out with my friends and family.

Additional Information

Numerous safety/courteous team member awards; Team Member of the Month at Kennywood; Staff of the Week at Mercy Behavioral Health; Biltmore's Who's Who

Skills

behavioral health, case management, charting, CPR, customer service, Data Processing, First Aid, HR, insurance, Team leadership, Management, medical assistance, Meetings, Access, Excel, Outlook, PowerPoint, Word, next, nursing, payroll, progress, proposal, safety, Scheduling, Supervision, unique, well organized, written communication skills

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Haunt Supervisor Resume Example

Resume Score: 90%