Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.
- Operations management
- Superior communication skills
- Management
- Risk management
- Exceptional problem solver
- Quality management care team member
- Critical thinking
- Eye for detail
- Cost reduction
- Conflict resolution
- Team building
- Adaptable
- Employee engagement
- Solution-focused counseling
- Identifying risks
- Implementing new business systems
- Strategic planning
- Social media and networks
- Microsoft Office Suite
- Managing multiple priorities
Psychology Related Microsoft Business Applications: Excel, Outlook, Word, Access, PowerPoint;
Skills Team leadership/management; excellent verbal/written communication skills; 20 training credits each year of employment at Mercy
Received numerous safety awards with employment at Kennywood Amusement Park.
Established a minimum and maximum team member to help reduce payroll when needed for Kennywood.
Provided improvement solutions with current admissions and discharge process for my unit at Mercy Behavioral Health.
Okemos, MI, 05/2007 - Current
- Initiate unique individual action plan for each consumer. Provide feedback for weekly Treatment Team Meetings to help analyze each individual consumer's progress with treatment. Meet with consumers daily to ensure that they are following their individual action plan. Engage consumers to be social with others on the unit. Engage consumers to look at furthering their education and hunt for jobs.
- Help nursing staff to keep consumers compliant with their medications. Help consumers look for adequate housing.
- Deal with both internal and multiple outside agencies, i.e., forensics/probation officers, judiciary, case management. Dealing with such agencies to insure each consumer is qualified for the Adult DAS (Diversion and Acute Stabilization) Program. Work with consumer and case management to ensure consumer is getting the help needed to find suitable housing and will continue with active treatment; to continue individual action plan; follow up appointments. Work with consumer and probation officer to ensure consumer attends all court hearings and court ordered meetings.
- Take Immediate action during crisis and emergent situations.
- Data Processing of admissions, daily charting on consumers, completing admission work on computer eCET program, on going annual paid trainings.
- Provided improvement solutions with current admissions and discharge process; Organized admission packets that is proficient and well organized; Designed discharge summaries and checklist to be used that are more proficient and easier to follow by all full time and part time staff; Provided well organized housing resources for consumers; Audit charts to keep with state and insurance standards.
- Meet daily with next shift to give details of important appointments and meetings. Administering one-on-ones with consumers when needed. Checked unit for open windows, locked doors, malfunctioning smoke detectors and other safety hazards. Charted and recorded information in consumer files.
- Conduct outreach, advocacy and rehabilitative services for regular cases and crisis intervention. Collaborate closely with treatment team to appropriately coordinate client care services.
- Taught consumers anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
- Consulted with psychiatrists about medication changes, issues with medicine compliance and efficacy of medications. Referred consumers to other programs and community agencies to enhance treatment processes.
FL, State, 08/2004 - Current
- Managing of team members/actors and area Keeping time sheets, scheduling team members Keeping the area, guests, team members/actors safe at all times
- Training of team members in safety regulations
- Scheduling the appropriate number of team members to adequately staff the haunt in all areas and schedule team member breaks
- Performed daily meetings to help reach objectives for each night
- Consulted with HR about implementing motivational management into the HR department Provided detailed report on proposal that would work in all departments.
City, STATE, 2007 - 05/2007
- employee from D&L at the Mercy Hospital location.
- Helped medical and behavioral health patients without medical insurance to apply for medical assistance to help them pay for medical bills.
- Worked with NaviNet, a Highmark Blue Cross and Blue Shield system; PAPromis, PA's department of Public Welfare system; Veritus Medicare; Worked in the Invision RCO-Extra! Mercy hospital patient access system.
City, STATE, 03/2002 - 05/2007
- Managed for five years and trained a ride group/Team Members
- Provided Training in ride operations and in ride safety
- Provided support for all team members of ride group
- Worked with HR and Supervisory Staff to place team members in appropriate departments after viewing team members strengths and weaknesses
- Provided and maintained a safe environment for team members and guest while keeping the ride, crew, and guest moving smoothly
- Worked with maintenance and park ride management to ensure safety of ride as well as opening on time
- Provided excellent guest service, handled disappointed guests in a courteous and professional manner
- Responsible for ride operation sheets, time/payroll sheets, safety checklists, and other team member safety records
- Responsible for scheduling of team members for ride group to ensure safe operations of rides and to ensure the best customer service for all guests that come to the park.
When not managing at Kennywood, or working at Mercy Behavioral Health, I enjoy the outdoors. I love being surrounded by nature, to enjoy the views and what our Planet Earth has to offer. I enjoy riding my bike on trails; hope to one day do the trek from DC to Pittsburgh on the GAP. I enjoy camping and taking a hike. I also enjoy skiing during the winter and love the beach during the summer. I also love music and love performing music with my trumpet. Of course, I do love checking out new restaurants with my spouse and hanging out with my friends and family.
- Numerous safety/courteous team member awards; Team Member of the Month at Kennywood; Staff of the Week at Mercy Behavioral Health; Biltmore's Who's Who
behavioral health, case management, charting, CPR, customer service, Data Processing, First Aid, HR, insurance, Team leadership, Management, medical assistance, Meetings, Access, Excel, Outlook, PowerPoint, Word, next, nursing, payroll, progress, proposal, safety, Scheduling, Supervision, unique, well organized, written communication skills
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School Attended
- University of Pittsburgh
Job Titles Held:
- Haunt Supervisor
- Case Manager
- Rides/Rides Manager
Degrees
- Bachelor's Degree
- Certifications CPR with AED Certification; First Aid Certification; Emergency Management
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