Quality control procedures
Support a variety of "patient-direct" service programs
Validation of programming to ensure accuracy according to company procedures
Converting Maps to be loaded on upgrade/TEP orders
Use of company's ERP System, Oracle and Custom Sound application to program sound processors
Develop and maintain trending metrics and report formats for management review
Select product from the warehouse to fulfill printed orders
Reviewed clinic/recipient orders and requests and entered data into centralized database
Defined appropriate metrics and measurements to drive results
Operated ERP/Oracle system efficiently and accurately
Resolved service issues in a timely manner, including coordinating and processing of product returns
Maintained detailed administrative and procedural processes to improve accuracy
Handled and processed confidential patient information
Maintained up-to-date procedures of company policies regarding returns and exchanges
Worked under strict deadlines and responded to service requests on urgent clinic/recipient orders.
Coursework in computer programming and software development
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