Experienced IT Professional committed to maintaining cutting edge technical skills and up-to-date industry knowledge.
Skills
MS Office
Windows
Procurement
IT Security
Help Desk
Highly dependable
Fast learner
Excellent problem-solving abilities
Excellent communication skills
Work History
02/2008 to Current
Hardware Asset ManagerMGIC – Milwaukee, WI
Facilitate maintenance and support renewals, ensure they are managed in an effective and timely manner
Manage hardware asset support contracts and leases
Coordination of vendor setup in company systems
Manage contract, lease and purchase payments to ensure correct budget processing
Responsible for selection and contract negotiation for Disposal companies and quarterly disposal process.
Work with external vendors to identify potential solutions to fit business needs, solicit and analyze quotes and negotiate terms and conditions of purchases
Utilize tool to track deployed assets internally
Work with vendors to resolve problems related to execution of contract; invoices; or service, maintenance, or performance issues.
02/2006 to 02/2008
Information Security Analyst IIMGIC – Milwaukee, WI
Performed annual security access reviews, monthly termination reviews and department transfer reviews
Responsible for Lotus Notes administration (group creations, name changes etc.)
Responsible for security access provisioning for new hires, security additions, security deletions and employee terminations
Department back for RACF requests
Conducted review of outgoing emails for sensitive information and identified trends or departments that repeatedly violated policy.
Coordinated security awareness activities such as the quarterly newsletter, desk checks and creation of awareness emails.
02/2001 to 02/2005
Lead Technology Assistance AnalystMGIC – Milwaukee, WI
Oversee staff of 4 Technology Assistance Analysts
Responsible for coordination of adequate phone coverage and employee time off
Coordinated daily operations of staff which included but, is not limited to, overseeing of call documents to ensure proper troubleshooting steps were taken, creation of reference documentation, dissemination of information, and assistance in coordination of software roll-outs.
Provided technical support to Home office and Field office employees
Creation of monthly reports
02/1997 to 02/2000
Technology Assistance Analyst IIMGIC – Milwaukee, WI
Provided technical support to Home office and Field office employees
Worked on various project teams which included testing software applications for system compatibility and user acceptance.
Determined software settings for company PC build on Office 97 products based on testing to ensure company needs were met
Coordinated Security access request, software orders and hardware moves
02/1996 to 02/1997
Sales Compensation AnalystMGIC – Milwaukee, WI
Calculated various compensation payments for Field Sales personnel
Updated and maintained Account assignments for Field Sales personnel
Created year end reports detailing payments and compensation ratios
02/1993 to 02/1996
Technology Assistanct Analyst IMGIC – Milwaukee, WI
Provided technical support to Home office and Field office employees
Coordinated Security Access requests, software orders and hardware moves
Implemented a Telephone and Voice mail day at company which included live demonstrations of voice mail and telephone usage
Created procedures on proper use of corporate tools
02/1990 to 02/1993
Administrative Assistant I and IIMGIC – Milwaukee, WI
Provided administrative assistance for Mangers of Business and Network Services as well as department staff
Backup for Program Control moves
Backup phone support for Help Desk calls relating to mainframe and software support
Education
1994
Novell Administation Course MSOE - Milwaukee, WI
1985
Cosmetology MidState Technical College - Wisconsin Rapids, WI
