I am currently a student at Minnesota State University Moorhead. I am majoring in both Psychology and Secondary Social Studies and also receiving a minor in Coaching. I am First Aid and, CPR, and OSCHA 10 certified and extremely comfortable speaking to anyone I encounter. I am comfortable with various computer systems and consider my self a fast learner when it comes to new programs.
This was a seasonal full time position. The responsibilities varied from job to job. I operated various types of equipment; Bobcat, Dingo, Sod Cutter, and basic hand tools. We built paver patios and retaining walls while always conducting customer service at a professional level.
Umpire baseball games at the youth level all the way to the amateur level. Always acting professionally and appropriately no matter the situation while respecting the players, coaches, and fans. Umpiring is something I have done for a long time around my work/school schedules. Sometimes in the Customer Service field there are difficult people to deal with, being an official puts me into a spot where I will get yelled at in a negative fashion. Handling those situations calmly and with respect is something that will help me have success in the Customer Service field.
Built and maintained pools for Tubs of Fun as well as serviced spa accounts. We also refurbished older spa's that were traded in on a newer hot tub. Customer Service was always the number one priority with this position. Several times I was able to show empathy about a mix up on an order or an error by a salesman to keep the customer dedicated to the Tubs of Fun brand.
Contact and receive calls regarding delinquent accounts. I was able to successfully reach my bonus each month with my calm demeanor and professional communication skills. I also was able to recover the largest Bank of America account of $14,000.00 which may or may not be a record to this day.
I am still a student at MSUM and working hard to reach my goal of becoming a Social Studies Teacher. I will be graduating in the Spring of 2015 at the current pace, I am hoping I can get the classes I need for an earlier graduation in December of 2014.
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