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Handheld Return Agent Resume Example

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HANDHELD RETURN AGENT
Summary
Over six years of costumer service in movie theater, retail, grocery store, and car rental.Detail-oriented student with strong technical skills and the ability to learn concepts quickly. Hard-working, entry-level Criminal Justice student, looking to apply my education and experience in any related field. Reliable and friendly. Quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Retail Sales Associate versed in merchandizing, display design and customer relations. Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience. Dedicated Sales Associates with more than 3 years in retail and customer service. Possesses a firm commitment to customer service that has been described as second-to-none" by employers. Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.
Skills
Excellent analytical skills Customer Satisfaction Outstanding interpersonal skills Customer Needs Assessment Extremely organized Computer Literate Microsoft Office, Excel, PowerPoint proficiency Excel in both English and Spanish language PowerPoint proficiency Microsoft Office Quick learner Strong verbal communication Collaborative team member Attention to detail Energetic and organized
Experience
Handheld Return Agent 07/2016 to 10/2017 Enterprise Rent-A-Car Saint Paul, MN
  • Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
  • Welcome members to the facility when they exit the bus or arrive on the lot.
  • Direct customers to parking garage exit, provide local directions and maps and provide return directions where applicable.
  • Assist members with questions and concerns to minimize counter visits.
  • Communicate customer service issues to management.
  • Ensure that hangtag information is completed correctly.
  • Maintain clean low mileage fleet mix requirements.
  • Maintain Ready Line for cleanliness.
  • Thank member for their business.
  • Provide upgraded vehicles on request.
  • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.
  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings.
  • Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal.
  • Thank customers using the prescribed dialogue.Complete return transactions with 100% accuracy.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow Management reserves the right to modify, change or delete duties assigned.
Cashier/Sales Associate/Stocker 04/2014 to 05/2015 Coborn's Superstore Glencoe, MN
  • Executed cash transactions quickly and accurately.
  • Greeted all customers.
  • Handled products and equipment in accordance with safety and sanitation guidelines.
  • Built attractive holiday and seasonal displays for merchandizing program.
  • Checked out customers and bagged items quickly.
  • Praised by management for being a fast and efficient worker, requiring little supervision.
  • Served shoppers in a prompt, courteous and friendly manner.
  • Emphasized fast, friendly customer service.
  • Communicated and exemplified the company's vision and goals.
  • Gave every customer immediate and undivided attention.
  • Offered product recommendations when appropriate.
  • Collected shopping carts and baskets from inside and outside the store.
  • Accurately made change for cash transactions.
  • Handled and bagged groceries carefully and according to customer preference.
  • Consistently received a 100% rate of customer satisfaction.
  • Provided outstanding customer service that contributed to the honor of "Best Grocery Store" in Minnesota.
  • Consistently held the position of best performing store in the region.
Cashier Associate /Sales Associate 03/2009 to 09/2013 Arc's Value Village Thrift Store & Donation Center Saint Paul, MN
  • Fielded an average of 30 customer service calls per day.
  • Recommended and helped customers select merchandize based on their needs.
  • Exchanged returned merchandize for customers quickly and efficiently.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Informed customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer service policies and service level standards.
Education and Training
High School Diploma 2013 Johnson Sr. High School Saint Paul, Minnesota, U.S.A Paralegal
Criminal Justice Minnesota School of Business Richfield Minnesota Criminal Justice Ramussen Wodburry, Minnesota, U.S.A. Criminal Justice National American University Roseville, Minnesota, U.S.A. Activities and Honors Salvation Army PHAT
College Possible The Salvation Army
Skills
Criminal Justice, sales
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Resume Overview

Companies Worked For:

  • Enterprise Rent-A-Car
  • Coborn's Superstore
  • Arc's Value Village Thrift Store & Donation Center

School Attended

  • Johnson Sr. High School
  • Minnesota School of Business Richfield
  • College Possible

Job Titles Held:

  • Handheld Return Agent
  • Cashier/Sales Associate/Stocker
  • Cashier Associate /Sales Associate

Degrees

  • High School Diploma 2013
    Criminal Justice

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