Resourceful Lead Customer Service Representative who consistently meets and exceeds productivity goals.
Exceeded corporate target for customer satisfaction for 12 months in a row.
Specialize in hair weaving, and wig making.
Provide a professional hairdressing experience to valued customers.
Cut and style clients hair extensions.
Ran reports and supplied Enrollment Counselor's data to the call center Supervisor for monthly reviews.
Maintained up-to-date records at all times.
Built customer loyalty by answering customer complaints, and escalated calls.
Led a team of customer service representatives and increased the number of health plan enrollments.
Facilitated information flow between customer service team, quality assurance, and training department to guarantee call center objectives were met.
Answered inbound, and made outbound calls to Medicaid and Peachcare For Kids.
Enrolled Medicaid and PCFK members in health plans.
Educated Medicaid and PCFK members about health plan options.
Processed managed care enrollment forms.
Sold phone, cable and Internet service to new and existing customers.
Processed service transfers for customers moving to a new address.
Supervised Work at Home Agents.
Trained Work at Home Agents.
Monitored Agent calls and provided coaching.
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