Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.
Innovative [Type] professional with [Number] years of experience offering top-quality services to customers. Highly skilled at [Skill] and [Skill]. Expert at understanding clients' requests for special services.
Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
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- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Introduced special hair treatments, scalp massage and styling tools to modernize and streamline services.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Checked [Number] rooms per day to verify vacancies post-checkout.
- Worked with speed and efficiency to meet all job requirements.
- Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Sanitized bathrooms, kitchens and other germ-prone areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Oversaw food preparation, production and presentation according to quality standards.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Planned and managed menus for weekly offerings and special events.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Managed inventory records and supply orders to cut costs by [Number]%.
- Collaborated with [Job title] to educate [Number] employees on menu and procedural changes.
- Decreased waste by [Number]% through effectively training employees, introducing [Type] programs and effectively managing employee mistakes.
- Redesigned training program for new employees to decrease training time [Number]%.
- Designed long-term schedules for [Number] daily shifts and [Number] employees using [Software].
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Responded to inquiries and room requests made online, by phone or email.
- Signed for packages, recorded deliveries and distributed to personnel.
- Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Scheduled meetings and meeting rooms for internal personnel, partners and clients.
- Answered and directed incoming calls using multi-line telephone system.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Scheduled and confirmed appointments.
- Managed customer complaints and rectified issues to complete satisfaction.
- Documented and routed business correspondence to manage office paperwork.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
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Resume Overview
School Attended
- St. Louis Job Corps
- St. Louis Hair Academy
- St. Louis Hair Academy
Job Titles Held:
- Hairstylist
- Housekeeper
- Kitchen Supervisor
- Front Desk Receptionist
Degrees
- Associate of Arts
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