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Hairstylist Resume Example

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HAIRSTYLIST
Professional Summary

Hardworking Stylist with pleasant personality and passion for precision cuts and creative color. Excellent knowledge of current trends and techniques, treatments and salon retail products. Dedicated to delivering superior service to build client loyalty and create positive and empowering client experiences.

Dynamic Beauty industry professional offering 22 years of salon experience, including sales, client relationship management and product knowledge. Extensively trained in current trends such as balayage, root melts and extensions. Dedicated to using industry knowledge and training to build trusting rapport and deliver sensational results.

Skills
  • Customer buying trends
  • Business management
  • Familiar with relaxer
  • Strong manual dexterity
  • Product knowledge
Work History
Hairstylist03/2017 to 01/2020
SalonSlay Atlanta – Atlanta, United States
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Maintained updated knowledge of industry products, including chemical composition, structure and properties.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Colored, cut and installed extensions according to client reference photos and desired outcome.
  • Set up workstation and treatment room with necessary products, equipment and supplies.
  • Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
  • Pre-booked appointments to guarantee repeat business.
  • Politely answered phone calls and scheduled 10 appointments daily for new and return clients while monitoring sales area and employees.
  • Worked with 10 men and women daily to style and design traditional and contemporary hairstyles.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Operated cash register and credit card machine to receive payments worth up to $500 daily.
Cashier02/2005 to 12/2007
True Value hardware – Little Rock, AR
  • Inspected items for damage and reported issues to supervisor to return merchandise and obtain replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Troubleshoot and resolved issues with cash registers, card scanners and printers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed returned items in accordance with store policy.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Assisted Managers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Served needs of as many as 2 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Processed customer payments quickly and returned exact change and receipts.
Customer Service Associate05/2004 to 12/2006
Ross Stores Inc. – Douglasville, GA
  • Provided basic technical support for clients on wide range of Ross] company products.
  • Managed customer relations and customer service through daily communication and interaction.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Prepared, completed and processed customer account forms and database changes.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Partnered with program management and store leads to make recommendations, process improvements and corrective action plans.
  • Shared detailed information regarding Ross's products options to help customers make decisions.
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Held each team member accountable for achieving brand and performance goals.
  • Co-developed on-the-job training programs to reduce training time from 1 to 4 weeks.
Cashier/Customer Service Cashier01/2003 to 04/2005
Sam's Club – Little Rock, AR
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Processed returned items in accordance with store policy.
  • Received payments for Sm's club and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed customer payments quickly and returned exact change and receipts.
Education
Some College (No Degree): Business AdministrationBuader College- 384 Northyards Blvd Atlanta Ga 30313
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Resume Overview

Companies Worked For:

  • SalonSlay Atlanta
  • True Value hardware
  • Ross Stores Inc.
  • Sam's Club

School Attended

  • Buader College

Job Titles Held:

  • Hairstylist
  • Cashier
  • Customer Service Associate
  • Cashier/Customer Service Cashier

Degrees

  • Some College (No Degree) : Business Administration

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