Hairstylist Resume Example
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HAIRSTYLIST
Professional Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Skills
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Work History
Hairstylist, 11/2018 to Current
Company Name – City, State
Company Name – City, State
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
- Offered highly skilled and diverse salon services to over 10 daily customers, including cuts, color services and extensions
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
- Prepared all items for photo shoots by removing tags, buffing surfaces and arranging layouts
- Increased return customers by 80% through cutting, coloring and styling clients' hair with precision
- Answered over 20 phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options
- Accumulated 20+ clients weekly through one-on-one, personal service
- Sanitized and organized station and tools
- Kept detailed records of customer information and services provided to increase return customers
- Designed individualized plans to assist customers in healing damaged or dry hair
- Serviced high-profile clients with intricate coloring and highlighting techniques
- Consistently received positive performance reviews from guests
- Suggested treatments and styles to suit customers' appearance and desired look
- Trimmed, cut and shaped hair and hairpieces based on customer preference for 10 daily customers
- Performed in-home services for elderly clients unable to travel to salon
- Educated customers on products, including Redken and shampooed to maximize benefits
- Sold and promoted hair care products and cosmetics, helping increase salon revenues by 30%
- Maintained regular clients repeat customers while handling uo to 10 walk-in clients daily
Customer Service Representative, 01/2016 to 05/2017
Company Name – City, State
Company Name – City, State
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Leveraged sales expertise to promote services and capitalize on upsell opportunities
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Recommended services to customers, thoroughly explaining details
- Communicated with vendors regarding back order availability, future inventory and special orders
- Compiled customer feedback and recommended service delivery improvements to management
- Provided primary customer support to internal and external customers in fast-paced environment
- Responded to customer requests for products, services and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Boosted sales revenue by skillfully promoting diverse service options
Customer Service Representatives, 03/2014 to 04/2015
Company Name – City, State
Company Name – City, State
- Answered constant flow of customer calls with up to 10 calls in queue per minute
- Leveraged sales expertise to promote service and capitalize on upsell opportunities
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Offered advice and assistance to customers, paying attention to special needs or wants
- Compiled customer feedback and recommended service delivery improvements to management
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Communicated with vendors regarding back order availability, future inventory and special orders
Education
High School Diploma: 05/2011
Rio Grande City High School - City, State
Rio Grande City High School - City, State
Certificate: Medical Billing, 03/2012
Southern Careers Institute Inc - City
Southern Careers Institute Inc - City
Certificate: Cosmetology, 11/2017
Southern Texas Careers Academy, LP - City, State
Southern Texas Careers Academy, LP - City, State
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Resume Overview
School Attended
- Rio Grande City High School
- Southern Careers Institute Inc
- Southern Texas Careers Academy, LP
Job Titles Held:
- Hairstylist
- Customer Service Representative
- Customer Service Representatives
Degrees
- High School Diploma : 05/2011
Certificate : Medical Billing , 03/2012
Certificate : Cosmetology , 11/2017
