Capable hairdresser/manager offering 10 years of experience and drive to take on new role with growing salon. Focused on boosting customer numbers by maximizing satisfaction with knowledgeable, efficient service. Successful at building loyal clientele base.
Great customer service and organizational skills. Works well with others.
Skills
Business management
Outstanding customer service
Marketing understanding
Hair artistry professional
Cosmetology principles knowledge
Innovative hairstyling techniques
Customer consulting
Quick learner
Experience
04/2021 to Current
HairdresserBalfour Senior Care, Llc – Westwood, MA,
Evaluated client hair type, condition and desired outcome to determine ideal services.
Spearheaded transition to computerized scheduling, bookkeeping and inventory management procedures.
Drove retail sales through salon product and service promotion, making specific client recommendations.
Maintained updated knowledge of industry products and chemical composition structure and properties.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Colored, cut and installed extensions according to referenced photo and desired outcome.
Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Fostered clean and sanitary work environment to protect customers and staff from infection.
Collected payment from customers and scheduled next appointments.
Washed, colored, cut and styled hair for high volume of clients daily.
Recommended hair styles to compliment clients' facial features and coloring.
Responded to customer inquiries by phone, email and in person.
Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Examined hair texture and condition to determine appropriate treatment.
Designed and recommended home hair care regimens and treatments to meet individual customer needs.
Kept notes listing preferences and services provided to clients for quick reference.
Treated customers to extra services such as shampooing and head massage to promote loyalty.
Recommended styles and treatments based on clients' needs and appearances.
Scheduled appointments for customers using Bella software.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Monitored, tracked and recorded client satisfaction to maintain positive ratings.
Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
05/2012 to 03/2021
Salon ManagerSmartstyle Hair Salons – Rochester, NH,
Coordinated promotions to increase service and retail sales, resulting in revenue growth over three years.
Consulted with customers to understand needs and recommend professional chemical, style or haircutting services as well as educating clients on product knowledge as well.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Trained and mentored team members to achieve optimal performance and meet challenging business targets.
Cross-sold and up-sold new haircare products, increasing earnings.
Handled guest complaints, maintaining positive dining experience for all restaurant patrons.
Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
Accountable for all staff development, budgeting and supply ordering.
Delivered high level of service, encouraging all employees to follow suit and realized customer retention rate.
During tenure, hired, developed and managed more than 10 associates in my department as well as helping the store overall with over 70 employees.
Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
Placed inventory orders, monitored shelf stock and tracked expenses.
Arranged, shaped, trimmed and colored hair to achieve desired effect.
Implemented successful marketing initiatives that brought in new revenue.
Resolved guest complaints.
Addressed customer problems quickly and according to service standards.
Conducted regular meetings to brief employees about salon's success and announce sales goals.
Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
Scheduled employees and oversaw customer appointment calendar.
Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
Created repeat business by developing long-term relationships with regular customers to increase client base.
Managed all areas of salon operations, including appearance, performance and sales of products.
Scheduled employees and made sure all shifts had adequate coverage.
Consulted with customers regarding style objectives and upcoming events.
Consistently recognized by management for providing superior customer service.
Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
02/2017 to 09/2017
Wedding PlannerState Of Minnesota – Apple Valley, MN,
Complied with insurance, legal, venue and health and safety obligations.
Planned event details such as decor, timelines, catering, entertainment, and music.
Liaised with vendors, negotiated contracts, coordinated payments and supervised event activities.
Resolved day-of issues with creative problem-solving to seamlessly execute events.
Communicated with clients across event planning and execution to deliver exceptional customer satisfaction.
Partnered with bride and groom to plan weddings and receptions with up to 100 attendees.
Designed contracts, collected fees and booked venues for events.
Organized venues, budgets, guest lists, catering and event timelines.
Assessed events planning services and related costs.
Recommended money-saving strategies for events to bring costs within budget.
Coordinated vendors, timelines and budgets for events.
Maintained close communication with clients to mitigate service issues.
Initiated negotiations with vendors and subcontractors to maintain event budget.
Hosted 100 attendees during wedding events.
08/2009 to 05/2012
Cashier Isa – New London, MN,
Operated cash register, collected payments and provided accurate change.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Received payments for [Product or Service] and issued receipts.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers.
Processed all sales transactions promptly to prevent long customer wait times.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases, supporting transactions to streamline sales process.
Properly verified customer identification for alcohol or tobacco purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed [Number] transactions per day with exceptional accuracy.
Inspected items for damage and obtained replacements for customers.
Increased sales by suggesting specific complementary items to customers.
Changed out price tickets for items ending in certain sales period.
to
Office AdministratorMcDonald's – City, STATE,
Education and Training
Expected in 06/2012
High School Diploma: Bay Path Regional Vocational Technical High School - Charlton, MA, GPA:
Bay Path is the vocational high school i attended where i took cosmetology and was able to graduate with the qualifications to take my sate board exam and become a licensed cosmetologist.
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School Attended
Bay Path Regional Vocational Technical High School
