A highly motivated and proactive employee who has been admired throughout my years of employment for my professional approach and work ethic. I have excellent time management skills, work well from my own initiative and thoroughly enjoy being a team player. I pride myself in my ability to work in high pressure environments within strict deadlines, whilst adapting to ever changing situations. My career has led me to a variety of different positions such as stakeholder and customer management as well as Talent Acquisition . From my educational background in Human Resource management I've developed a number of skills such as the ability to be proactive in meeting company issues head-on with a creative and innovative approach. I am a hard working, results oriented employee who is ready to take on a new challenging position that will enable me to capitalise on my management and leadership skills, with opportunities for personal and professional growth.
- Processing Payment Demands and New Undertakings.
- Ensuring all documents provided are legitimate and signatures are original in order to prevent future financial loss.
- Executing Bank Guarantee cancellations promptly in order to meet SLA requirements.
- Processing Fee collections for outstanding customer payments.
- Creating and prepping Guarantee documents such as customer letters.
- Handling customers personal information with extreme caution and care.
- Providing a high standard of service to ensure customer and bank manager's expectations are met.
- Assisting with basic office administration when needed.
During my time with eBay I enrolled into their educational program where I found myself interested in the areas of HR and recruitment. With my commitment to a part-time course in HR management I was given the opportunity to work with their HR and recruitment department as a TDO in order to gain the skills and experience I needed to begin my new career such as:
- Performing risk assessments and analysing high value accounts for fraud trends.
- Gathering evidence, which included recorded and written statements and financial documentation for investigations.
- Collaborated with team members and other departments to discuss fraud trends and brainstorm methods to combat this type of crime.
- Analyzed large amounts of data to find patterns of fraud.
- Investigating suspicious accounts, using my initiative to take the necessary action to protect the eBay platform and community.
- Providing an extremely high level of customer support.
- Meeting and exceeding quarterly metrics/KPI's to remain a top performing team member.
Extended work experience within this job role:
- Worked closely with data analysts and project managers on various projects to develop and improve the internal knowledge base for employees.
- QA partner calls and emails to help fill knowledge gaps and improve customer service and experience by creating smart and easy call flows for specific topics in the Trust and Safaty department.
St. James's Place Wealth Management-IT Service Desk
• Providing technical support to Senior Partners, Partners, support staff & SJP employees
* Providing Network support and troubleshooting (LAN/Wifi)
* Achieved back- up Coach position
* Providing mentoring & assistance as back- up Coach
*Providing training to new starters on ticket updating & escalations
*Support for Citrix (Receiver and CAG for Windows & Mac OS)
* Support for MS Office Suite 2007-2016 versions* Mail configurations & support (Exchange)
* Support of Onedrive (office 365)
* Working with Active Directory for provisioning & security
* Supporting of Virtual Desktops (VPN, Xenapp Servers)
* Supporting software (SWIFT), for business processing & technical issues
* Supporting Windows 7, 8 & 10 (incl Enterprise)
* Supporting Mac XOS & Sierra (Outlook, VPN and Intranet)
* Technical support on hardware, installations and troubleshooting (printers & scanners)
* Supporting Symantec Encryption (PGP)
* Support of company specific applications on iPhone/iPad
* Supporting Exchange Active Sync accounts on iPhones/Ipad
* Providing Remote support assistance through Go To Assist & Teamviewer Software
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