General warehouse worker focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue, offering exceptional attention to detail. Highly developed communication skills, and a talent for managing complex projects with a demonstrated ability to prioritize and multi-task.
Performed the job duties of the department head in their absence as needed.
Reduction of hours daily to accomplish the overall CPH for the warehouse..
Work close with all other areas and departments to maneuver associates between them to accomplish the goals for our customers.
Oversaw scheduling for the day-to-day activities of 10-13 associates. Defined appropriate metrics and measurements to drive results.
Complete all necessary documents and paperwork.needed in the inbound receiving department
Oversee the flow within the receiving, transporting, and putaway areas to maximize the flow off of the dock in the quickest and safest manner.
Partner with the department head and the OM to learn how to identify lost and stray pallets and put them into location so they are able to be picked for the store.
Worked with the department head to make a user friendly sheet to find lost putaways
Proficient in receiving, transporting, putaways, receiving desk, full pallet pick, moves, and replenishment
Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives as needed. Introduced a procedure exceptions to accommodate unusual customer requests. Demonstrated mastery of customer service call script within specified time frames.
Companies Worked For:
Job Titles Held:
© 2019, Bold Limited. All rights reserved.