Call Center supervisor versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Supervised Call Center for 550 room dual hotel property.
PBX Console use and programming.
Proficient in windows desktop applications.
Delegate and follow up on all guest requests and complaints.
Conduct daily department pre-shift meetings.
Conduct monthly department meetings.
Collect guest feedback and make process changes to exceed customer satisfaction goals.
Make reasonable procedure exceptions to accommodate unusual customer requests.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Developed effective relationships with all departments through clear communication.
Ran reports and supplied data to fulfill customer report requirements.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported service issues
Prepared and processed rental agreements.
Enforced community rules.
Made basic plumbing and electrical repairs on tenant request.
Contracted vendors for unit turnover and major repairs.
Conducted apartment tours for potential tenants and answered any questions.
Collected and kept careful records of rental payments.
Handled customer complaints personally to verify they were properly handled.
Managed all day-to-day activities involving tenants, subcontractors and property management.
Monitored common areas for cleanliness and safety.
Compiled and conveyed all operational and financial data property owner
Sub-contract Spanish interpreter and liaison for non English speaking customers through out San Joaquin county at medical appointments and workman's comp related meetings.
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