Motivated Computer Technician versed in the installation and maintenance of a wide range of computer hardware, software and operating systems. Patient and resourceful.
Saved company over $3,500 by refurbishing used computers and technological equipment.
Diagnosed hardware and software failures and resolved technical issues with a 90% success rate.
Coordinated hardware and software repair processes with outside vendors. Resolved technical issues for clients in person and on the phone. Repaired and reinstalled software such as Windows 7. Performed diagnostic tests and repaired malfunctioning hardware and software. Diagnosed, installed, configured and repaired computer systems and software. Managed staff of eighteen coordinating all aspects of the hotel. Dealt with customer complaints as needed to improve customer satisfaction.
Resolved technical issues for clients in person, on the phone. Diagnosed, installed, configured and repaired computer systems and software. Oversaw the daily performance of computer systems. Issued room keys and escort instructions to guests. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary.
Coursework in Operating Systems, System Programming and Wireless networks. Was unable to graduate due to financial situation.
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