- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
- Communication Skills
- Customer Service
- Data Analysis
- Energetic Self-Starter
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- Proficient in Microsoft Office
- Strategic Planning
- Team Building
- Training & Development
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Management professional with 10+ years leading customer service and merchandise planning teams. Dedicated team-player and mentor with strong communication, presentation and interpersonal skills. Certified coach with strategic, analytical and problem-solving abilities.
Bachelor of Science: Retail Fashion Merchandising, Expected in
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Marywood College - Scranton, PA,
GPA:
Associate of Science: Fashion Buying And Merchandising, Expected in
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Fashion Institute of Technology - New York, NY
GPA:
Guest Services Manager, 11/2017 - 12/2019
Kimpton Hotels – Goleta, CA,
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team of 14 front desk agents and helped to resolve issues arising during shifts.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Trained team members on new hotel services and products to support promotional efforts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to [Job Title].
- Monitored front areas so that any questions could be responded to quickly and effectively.
- Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
- Supervised and guided new employees on [Task] and [Task] and responded quickly to questions, which improved understanding of job responsibilities.
- Recruited, hired, trained and supervised staff of [Number] and implemented mentoring program that offered positive employee engagement.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
Retail Operations Manager, 02/2009 - 11/2017
Sodexo Usa – Pocatello, ID, Promoted from Part-time Bridal Stylist in 2013
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and [Number]-member management team with related direct reports.
- Implemented policies and standard operating procedures for continuous improvement.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
Owner/ Professional Coach, 04/2008 - 08/2013
Bloomingdales – New York, NY,
- **Collaborated with business leadership to set training objectives.
- **Directed and improved program operations by analyzing data and making proactive adjustments.
- Taught classes on topics such as [Topic], [Topic] and [Topic].
- Designed courses to meet company requirements and help develop new leaders within organizational structure.
- Assessed skill gaps for employees in [Type] department and developed training courses to meet identified needs.
- Researched and obtained relevant course materials to achieve training objectives.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Created in-depth training manual for all employees.
- Delivered wide variety of courses focused on [Type], [Type] and [Type] topics to enhance communication, team cohesion and group performance.
- **Assisted with development and implementation of [Type] strategies for [Type] businesses.
- **Equipped executives and senior managers with effective leadership skills through development and deployment of targeted training programs.
- Helped organizations refocus vision, mission and brand to improve efficiency and performance.
- Strengthened [Type] operations and [Type] organizational structures through detailed evaluations and strategic improvement plans.
- Transformed skills and success of individual leaders with one-on-one coaching sessions.
- Designed and conducted more than [Number] training and development workshops for all types of [Industry] professionals.
- Engaged prospects and customers through various events, including tradeshows, seminars and workshops.
- Used [Industry] expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Director of Merchandising, 09/1993 - 05/2007
Lady Footlocker – City, STATE,
- Promoted from Merchandise Manager in 2005
- Promoted from Head Merchandiser in 2000
- Promoted from Merchandiser in 1999
- Worked part-time in stores until graduation in 1996
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
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