Guest Services Manager resume example

Promoted from Part-time Bridal Stylist in 2013

• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and [Number]-member management team with related direct reports.
• Implemented policies and standard operating procedures for continuous improvement.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
• Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
• Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.

• **Collaborated with business leadership to set training objectives.
• **Directed and improved program operations by analyzing data and making proactive adjustments.
• Taught classes on topics such as [Topic], [Topic] and [Topic].
• Designed courses to meet company requirements and help develop new leaders within organizational structure.
• Assessed skill gaps for employees in [Type] department and developed training courses to meet identified needs.
• Researched and obtained relevant course materials to achieve training objectives.
• Led daily, weekly and monthly coaching, counseling and feedback sessions.
• Created in-depth training manual for all employees.
• Delivered wide variety of courses focused on [Type], [Type] and [Type] topics to enhance communication, team cohesion and group performance.
• **Assisted with development and implementation of [Type] strategies for [Type] businesses.
• **Equipped executives and senior managers with effective leadership skills through development and deployment of targeted training programs.
• Helped organizations refocus vision, mission and brand to improve efficiency and performance.
• Strengthened [Type] operations and [Type] organizational structures through detailed evaluations and strategic improvement plans.
• Transformed skills and success of individual leaders with one-on-one coaching sessions.
• Designed and conducted more than [Number] training and development workshops for all types of [Industry] professionals.
• Engaged prospects and customers through various events, including tradeshows, seminars and workshops.
• Used [Industry] expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Promoted from Merchandise Manager in 2005
• Promoted from Head Merchandiser in 2000
• Promoted from Merchandiser in 1999
• Worked part-time in stores until graduation in 1996
• Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
• Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
• Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
• Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.