Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • Communication Skills
  • Customer Service
  • Data Analysis
  • Energetic Self-Starter
  • Proficient in Microsoft Office
  • Strategic Planning
  • Team Building
  • Training & Development
Professional Summary

Management professional with 10+ years leading customer service and merchandise planning teams. Dedicated team-player and mentor with strong communication, presentation and interpersonal skills. Certified coach with strategic, analytical and problem-solving abilities.

Bachelor of Science: Retail Fashion Merchandising, Expected in
Marywood College - Scranton, PA,
Associate of Science: Fashion Buying And Merchandising, Expected in
Fashion Institute of Technology - New York, NY
Work History
Guest Services Manager, 11/2017 - 12/2019
Kimpton Hotels Goleta, CA,
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Supervised team of 14 front desk agents and helped to resolve issues arising during shifts.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to [Job Title].
  • Monitored front areas so that any questions could be responded to quickly and effectively.
  • Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
  • Supervised and guided new employees on [Task] and [Task] and responded quickly to questions, which improved understanding of job responsibilities.
  • Recruited, hired, trained and supervised staff of [Number] and implemented mentoring program that offered positive employee engagement.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
Retail Operations Manager, 02/2009 - 11/2017
Sodexo Usa Pocatello, ID,

Promoted from Part-time Bridal Stylist in 2013

  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and [Number]-member management team with related direct reports.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
  • Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
Owner/ Professional Coach, 04/2008 - 08/2013
Bloomingdales New York, NY,
  • **Collaborated with business leadership to set training objectives.
  • **Directed and improved program operations by analyzing data and making proactive adjustments.
  • Taught classes on topics such as [Topic], [Topic] and [Topic].
  • Designed courses to meet company requirements and help develop new leaders within organizational structure.
  • Assessed skill gaps for employees in [Type] department and developed training courses to meet identified needs.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Created in-depth training manual for all employees.
  • Delivered wide variety of courses focused on [Type], [Type] and [Type] topics to enhance communication, team cohesion and group performance.
  • **Assisted with development and implementation of [Type] strategies for [Type] businesses.
  • **Equipped executives and senior managers with effective leadership skills through development and deployment of targeted training programs.
  • Helped organizations refocus vision, mission and brand to improve efficiency and performance.
  • Strengthened [Type] operations and [Type] organizational structures through detailed evaluations and strategic improvement plans.
  • Transformed skills and success of individual leaders with one-on-one coaching sessions.
  • Designed and conducted more than [Number] training and development workshops for all types of [Industry] professionals.
  • Engaged prospects and customers through various events, including tradeshows, seminars and workshops.
  • Used [Industry] expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Director of Merchandising, 09/1993 - 05/2007
Lady Footlocker City, STATE,
  • Promoted from Merchandise Manager in 2005
  • Promoted from Head Merchandiser in 2000
  • Promoted from Merchandiser in 1999
  • Worked part-time in stores until graduation in 1996
  • Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
  • Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
  • Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.

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Resume Overview

School Attended

  • Marywood College
  • Fashion Institute of Technology

Job Titles Held:

  • Guest Services Manager
  • Retail Operations Manager
  • Owner/ Professional Coach
  • Director of Merchandising


  • Bachelor of Science
  • Associate of Science

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