guest service representative resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Career Overview

Customer service, 4 year experience in SNF activities, Activity Director, memory care coordinator.

Core Strengths
  • Friendly
  • outgoing
  • determine
  • honest
  • team player
  • fast learner
  • bilingual

Customer Service
Researched, calmed and rapidly resolved client conflicts .

Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding reservations, cancellations.

Cashiered with two cash registers at once in tandem to maximize customer flow.

Coordinate and create Activity calendar for both memory care and alert residents. 

Schedule entertainment, coordinate events, manage schedules.

MDS, careplan meetings

Work Experience
07/2013 to 08/2013
Guest Service Representative Onix Group Kennett Square, PA,

  • Greeting customers entering business
  • Answering multiple phone lines
  • taking and distributing messages, via person,phone, email ect.
  • Making group and individual reservation
  • Data entry
  • Receiving cash and .credit card payments
  • Creating and reviewing report
  • Night audit
  • Maintaining filling system
  • third party billing
12/2017 to Current
Activity Director Carpenter Health Network League City, TX,

Coordinate activities for 156 bed SNF

Create two calendars for both memory care and main calendar

schedule and book entertainment

coordinate events for facility

Care-plan meetings 

MDS schedule 


Employee scheduling 

Coordinate outings   

11/2016 to 12/2017
Activity Assistant Benchmark Senior Living North Attleborough, MA,

Coordinate activities for Assisted Living and Memory care unit

Create Activity calendar for both Assisted living and Memory care 

Schedule outings for residents 

01/2014 to 11/2016
Activities Coordinator Evangelical Lutheran Good Samaritan Society West Union, IA,

Coordinate activities for both memory care and alert residents

coordinate special events

 MDS, care-plans, assessments, 

Attend conference meetings

Educational Background
Expected in 2013 to to
High School Diploma:
Crawford Adult school - san diego , ca
Expected in to to
High School Diploma: high school diploma
El Cajon Valley High school - el cajon , ca
Expected in to to
: Psychology
San Diego mesa college - San Diego, ca

Currently attending college

Expected in to to
Bachelor of Arts: Clinical Psychology
Argosy University - San Diego , CA

Activity Director

Expected in 2013 to to
Bachelor of Arts: Business Administration
San Francisco State University - San Francisco, CA

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Resume Overview

School Attended

  • Crawford Adult school
  • El Cajon Valley High school
  • San Diego mesa college
  • Argosy University

Job Titles Held:

  • Guest Service Representative
  • Activity Director
  • Activity Assistant
  • Activities Coordinator


  • High School Diploma
  • High School Diploma
  • Bachelor of Arts

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