guest service associate manager and trainer resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Career Overview
Highly enthusiastic customer service professional with 4 years client interface experience including sales, training and management. Dedicated customer service representative with motivation towards the satisfaction of the customer. Extensive knowledge on up-to-date retail sales, performance and procedures. Solid team player with quick learning skills and adaptability with an outgoing personality and a positive attitude.
Core Strengths
  • Strong Organizational Skills, Energetic Work Ethic, Opening and Closing Procedures, Fast Procedural Learning, Telephone Inquiries Specialist, Telecommunication Skills, Customer Service Expert, Store Maintenance
  • Microsoft Office, Microsoft Word, Microsoft Excel, Photoshop CS6, Adobe Illustrator
Customer Assistance and Interface
- Completed multiple calls over the phone to best assist guests with any questions and inquiries regarding any issues.
- Processed returns for guests in a friendly and timely manner.
-Greeted guests entering and exiting the store.
-Carried out large orders of items to the car for guests and assisted with loading them into their car properly.

Leadership and Planning
-Trained a dozen new cashiers in a single shift.
-Planned the product placement and singing for end caps for new weekly promotions.
-Coordinated the break schedule for all front end employees.
-Implemented new and fun ways to encourage growth and development of employees new and old

-Cashiered on a register while simultaneously watching over the Self Checkout to maintain customer flow.
-Completed such tasks as cleaning the front end of the store to it's entirety on a busy evening
-Maintained a strong backup at the registers by completing cashier questions over the phone while taking orders for guests at Starbucks.

Work Experience
09/2016 to Current
Guest Service Associate Manager and Trainer Culvers Restaurant Hastings, MN,
  • Managing the entire front of the store including the check lanes, self-checkout and guest services.
  • On the spot multi-tasking and problem solving, cashiering, processing returns for guests, loading registers with cash at the beginning of the day, cashing out the registers at the end of the day, tasked with hourly bathroom cleaning, cleaning up the registers in the front of left over merchandise and spills, sending cashiers on break in a timely and effective manner, assisting all guests in a respectful manner to best solve any issues at hand, coordinating the stocking of merchandise on the check lanes and endcaps, communicating to other managers through means of Microsoft office software such as Microsoft Word and Excel, observed and trained new cashiers to best prepare them for duties at hand, maintained up-to-date knowledge of store policies from payments to returns and exchanges, helped prevent store loss by teaming with assets protection with careful observation and actions, maintained adequate cash supply for multiple registers
  • Achievements: Initially began as a cashier, but through quick learning achieved a promotion into a management position to oversee and develop our front end team.
09/2008 to 02/2009
Food Preparation Raley's And Belair Yreka, CA,
  • Taking orders and from guests and using a team orientated environment to best ensure the order makes it out in a timely manner, cleaning up the cooking equipment and sanitization, closing down the store and stocking up the food and other resources for use in the morning, stocking and unloading the freezer of foods to be used in orders.
03/2006 to 05/2006
Courtesy Clerk Price Chopper Shawnee Mission Parkway City, STATE,
  • Attending to guests in the store for assistance, stocking the shelves with merchandise, carefully bagging the groceries of guests at a steady pace, cleaning the restrooms on an hourly basis.
Educational Background
Expected in 2009
High School Diploma:
Shawnee Mission North High School Johnson Drive - Overland Park, KS
Expected in 2012
: Illustration
Johnson County Community College12345 College Blvd - Overland Park, KS
Worked towards an Illustration Degree with studies in drawing, graphic design, photography as well as liberal arts classes such as art history. 
Expected in Present
: Illustration
Bethany College Applied Arts Online - Lindsborg, KS
Currently studying Illustration through online classes taught by industry professionals via Adobe Connect, expected to graduate in May of 2018 with a Bachelor's Degree in Illustration.
Cash handling, Able to lift 80 pounds, Professional and friendly, Careful and active listener, Strong public speaker, Multi-tasking, Telecommunications, Telephone Skills, Scheduling, Service Orientation, Customer Needs Assessment, Creative Problem Solving, Organization Skills, Adobe Illustrator, Photoshop, cashier, cashiering, closing, communication skills, cooking, functional, Managing, Microsoft Excel, Excel, Microsoft Office, Microsoft office software, Microsoft Word, multitasking, problem solving, promotion, quick, supervisor, theatre
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Resume Overview

School Attended

  • Shawnee Mission North High School Johnson Drive
  • Johnson County Community College12345 College Blvd
  • Bethany College Applied Arts Online

Job Titles Held:

  • Guest Service Associate Manager and Trainer
  • Food Preparation
  • Courtesy Clerk


  • High School Diploma

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