LiveCareer-Resume

guest service associate resume example with 1+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dependable Early Morning Stocker skilled in merchandise stocking and providing general cleaning of the sales floor to maintain professional and neat appearance. Hard worker completes projects under deadline. Friendly and customer-focused.

Skills
  • Payment processing
  • Training and mentoring
  • Sales
  • Management interaction
  • Work ethic
  • Conflict resolution
  • Sales expertise
  • Customer assistance
  • Cash register operation
  • Retail merchandising expertise
  • Money handling
  • Teamwork
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Retail sales
  • Relationship building
Education and Training
Brookwood High School Brookwood, AL Expected in 05/2013 High School Diploma : - GPA :
Experience
Travel + Leisure Co. - Guest Service Associate
Long Beach, WA, 02/2021 - 08/2021
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Educated guests regarding important property information and directions to different areas.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Input customer data into reservation software and made immediate updates to reflect changes.
  • Promoted golf products and accessories and utilized upselling to increase sales.
  • Modeled professional conduct and safety awareness across facility grounds.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
Under Armour, Inc. - Retail Associate
Fort Devens, MA, 03/2019 - 08/2019
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Drove sales by successfully employing upselling and cross-selling strategies.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
Valvoline Instant Oil Change - Assistant Manager
Chattanooga, TN, 05/2018 - 08/2018
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Increased store sales by cross-selling complementary items.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
  • Boosted company sales by developing and implementing strategic marketing approaches.
Ben Bridge Jeweler - Jewelry Sales Associate
El Cajon, CA, 03/2017 - 07/2017
  • Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
  • Provided excellent service to customers through active engagement, direct eye contact and listening skills.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
  • Restocked merchandise from inventory during downtime when items upfront became low.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

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Resume Overview

School Attended

  • Brookwood High School

Job Titles Held:

  • Guest Service Associate
  • Retail Associate
  • Assistant Manager
  • Jewelry Sales Associate

Degrees

  • High School Diploma

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