Energetic individual with over twenty years experience in customer service. Organized and professional. Dedicated and focused employee who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Managed the Front Desk area, including greeting visitors and responding to telephone and in-person requests for information. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files and completed daily checklists. Issued room keys and kept records of room availability and guests' accounts, manually or using computers. Recorded guest comments or complaints, referring customers to managers as necessary. Recommended top dining and entertainment options for guests in the Great Falls area. Processed credit card transactions during the checkout process. Fostered strong working relationships with all hotel departments.
Provided prompt, efficient, friendly, and quality service at all times. Increased hotel revenue and profits through sales of meeting rooms and food/beverage. Answered department telephone calls within three rings, using correct salutations and telephone etiquette. Maximized occupancy rates through sales of catering services.
Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Monitored room availability using Opera. Referred guests to local restaurants and recommended attractions in the area. Greeted all guests in a courteous and professional manner. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems. Improved customer service ratings through superb problem solving skills.
Assessed customer needs and responded to questions. Answered a Multi Line Phone System. Contributed to repeat and referral business by using strong customer service and problem solving skills. Assisted with payroll preparation and entered data into cumulative payroll document. Retrieved requested files and delivered to appropriate personnel. Operated office equipment such as copiers and fax machines. Entered information into computer databases.
Dean's List for duration of education. Earned Army Scholarship. Top 10% of class.
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