Guest Advisor (LOD) Resume Example Petco

GUEST ADVISOR (LOD)

Professional Summary

Friendly and polished [Job Title] offering proven experience in [Type] environments. Accustomed to providing individualized guest service, including managing VIP requests. Proficient in coordinating reservations, updating accounts and promoting customer satisfaction. Polite and positive [Job Title] with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Accomplishments

Got Petco exceptional scores on Animal walks that includes my boss's boss coming to our store and making sure the animals cages were cleaned with high expectations and well taken care of while being in the store. I had to make sure the animals also had the right temperatures and lighting. The scores I get the store are 98.3 with the highest score being 100. I also had to make sure the animals had the proper food amount and water at all times.

Skills

File management
Word processing
Problem-solving skills
Relationship development
Customer service
Communications
Team building
Organization

Cash Handling
Time management
Project organization
MS Office
Supervision
Team management
Problem resolution

Work History

Guest Advisor (LOD), 07/2017 to Current
Petco – Butte , MT

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Operated cash register for cash, check and credit card transactions
Checked prices for customers and processed items sold by scanning barcodes.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Requested official identification for animal purchases and verified details, consistently meeting strict legal standards of underage sales.
Worked closely with the store leader to solve problems and handle customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Answered questions about store policies and concernsto support positive customer experiences.
Educated customers on promotions to enhance sales.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customers with special services, account updates and promotional options.
Assisted customers by answering questions and fulfilling requests.
Cleaned and organized store, including checkout desk and displays.
Trained team members in successful strategies to meet operational and sales targets.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
Built positive relationships with customers to increase repeat business.

Sandwich Artist, 08/2012 to 04/2017
Subway – Dillon, MT

Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Operated manual and electric appliances to peel, slice and trim food.
Efficiently prepared sandwiches and other menu items for guests.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Communicated menu item information and offered suggestions to promote featured products.
Organized work areas to foster efficiency and model exceptional kitchen etiquette.
Promoted customer loyalty by efficiently handling food and service complaints.
Maintained clean, sanitized and well-organized food preparation zones.
Performed shift change tasks each day to keep store efficient and neat.
Checked completed orders for accuracy and bagged meals for easy carrying.
Assisted customers in choosing menu items by providing food complementing information.
Used varied meal preparation methods to create preselected food offerings for catering clients.
Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Trained team members to prepare sandwiches and other items according to instructions.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Cleaned food preparation areas, tools and equipment.
Assisted guests, including offering personable greetings and taking orders.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
Processed payments and counted change to complete transactions.

Cashier/Hot Stuff Pizza Cook, 09/2011 to 07/2012
Rocky Mountain Supply – Dillon, MT

Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Communicated menu item information and offered suggestions to promote featured products.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Answered phone calls per day to take to-go and delivery orders, successfully delivering of orders within minutes.
Performed cash register operations by applying coupons, giving customer totals and handling cash and credit card payments.
Used pizza cutter to slice pizzas according to size and customer specifications.
Guided prepared items into oven precisely to prevent skin burns and cooked at specific temperatures and times.
Wore protective attire and shoes, and alerted customers of hot food and beverages to maintain safety.
Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination.
Communicated with management on food inventory stock to request order placement.
Scrubbed grill every Thursday and on customer request due to food allergies to clean food residue and avoid issues with allergens.
Restocked and cleaned restroom each [Timeframe] to keep facilities neat and inviting for all guests.
Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.

Education

Associate of Arts: Fine ArtsThe University of Montana - Western - Dillon, MT

Dean's List Second Semester ( 2014)

Associate of Science: Communications TechnologiesMontana Tech of The University of Montana - Butte, MT

Dean's List First and Second Year: 2018

Resume Overview

Companies Worked For:

Petco
Subway
Rocky Mountain Supply

School Attended

The University of Montana - Western
Montana Tech of The University of Montana

Job Titles Held:

Guest Advisor (LOD)
Sandwich Artist
Cashier/Hot Stuff Pizza Cook

Degrees

Associate of Arts : Fine Arts
Associate of Science : Communications Technologies

Guest Advisor (LOD) Resume Example

Resume Score: 80%

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