Friendly and polished [Job Title] offering proven experience in [Type] environments. Accustomed to providing individualized guest service, including managing VIP requests. Proficient in coordinating reservations, updating accounts and promoting customer satisfaction. Polite and positive [Job Title] with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Accomplishments
Got Petco exceptional scores on Animal walks that includes my boss's boss coming to our store and making sure the animals cages were cleaned with high expectations and well taken care of while being in the store. I had to make sure the animals also had the right temperatures and lighting. The scores I get the store are 98.3 with the highest score being 100. I also had to make sure the animals had the proper food amount and water at all times.
Skills
File management
Word processing
Problem-solving skills
Relationship development
Customer service
Communications
Team building
Organization
Cash Handling
Time management
Project organization
MS Office
Supervision
Team management
Problem resolution
Work History
Guest Advisor (LOD), 07/2017 - Current Renown Health – Reno, NV,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Operated cash register for cash, check and credit card transactions
Checked prices for customers and processed items sold by scanning barcodes.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Requested official identification for animal purchases and verified details, consistently meeting strict legal standards of underage sales.
Worked closely with the store leader to solve problems and handle customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Answered questions about store policies and concerns to support positive customer experiences.
Educated customers on promotions to enhance sales.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customers with special services, account updates and promotional options.
Assisted customers by answering questions and fulfilling requests.
Cleaned and organized store, including checkout desk and displays.
Trained team members in successful strategies to meet operational and sales targets.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
Built positive relationships with customers to increase repeat business.
Sandwich Artist, 08/2012 - 04/2017 Subway – City, STATE,
Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Operated manual and electric appliances to peel, slice and trim food.
Efficiently prepared sandwiches and other menu items for guests.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Communicated menu item information and offered suggestions to promote featured products.
Organized work areas to foster efficiency and model exceptional kitchen etiquette.
Promoted customer loyalty by efficiently handling food and service complaints.
Maintained clean, sanitized and well-organized food preparation zones.
Performed shift change tasks each day to keep store efficient and neat.
Checked completed orders for accuracy and bagged meals for easy carrying.
Assisted customers in choosing menu items by providing food complementing information.
Used varied meal preparation methods to create preselected food offerings for catering clients.
Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Trained team members to prepare sandwiches and other items according to instructions.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Cleaned food preparation areas, tools and equipment.
Assisted guests, including offering personable greetings and taking orders.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
Processed payments and counted change to complete transactions.
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