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Guest Advisor Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Organized bi-weekly meetings with a group of individuals from a variety of backgrounds.
  • Conducted and oversaw team building and problem solving exercises.
  • Created a safe environment to practice interpersonal conflict solving.
  • Organized worlds with diverse culture, history, geography and languages.
  • Established and taught time management skills.
  • established and enhances both verbal and written communication skills.
  • Assisted a diverse group of individuals in quick open ended and open minded thinking.
  • Created in game businesses including namings, stock, pricing, and money management.
  • Assisted a diverse group of individuals in money and inventory management.
  • Oversaw and helped create emergency action plans.
Experience
Guest Advisor, 12/2017 to Current
PetcoStafford, VA,
  • Managed end-to-end guest experiences, including resolving complaints and coordinating responses to individual needs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided cleaning and Care Services to wide variates of mammalian, reptilian, and aquatic life.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Lifted materials of varied weights on regular basis.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Blocked and faced all products on shelves and displays to meet company policies.
  • Broke down and discarded empty packaging and boxes after stocking products.
  • Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
  • Inspected items received for damage or other issues.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Assembled finished product for shipment by packing, crating, loading and securing items.
Bartender, 06/2015 to 02/2019
Kimpton HotelsWest Hollywood, CA,
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Implemented special events to boost customer numbers and profits.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
  • Interacted with hundreds of guests per day with friendly, patient manner to deliver positive, fun experience.
  • Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
Manager , 06/2010 to 05/2016
Securitas Security Services Usa, Inc.Crystal, MN,
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Managed shifts to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
  • Maintained professional manner in all customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Counted and prepared daily tills and cash deposits.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
Education and Training
High School Diploma: , Expected in 05/2012
Anchor Bay High School - Ira, MI
GPA:
: Veterinary Technology, Expected in
Macomb Community College - Warren, MI
GPA:
Activities and Honors

Table Top Game Manager

  • Organized bi-weekly meetings with a group of individuals from a variety of backgrounds.
  • Conducted and oversaw team building and problem solving exercises.
  • Created a safe environment to practice interpersonal conflict solving.
  • Organized worlds with diverse culture, history, geography and languages.
  • Established and taught time management skills.
  • established and enhances both verbal and written communication skills.
  • Assisted a diverse group of individuals in quick open ended and open minded thinking.
  • Created in game businesses including namings, stock, pricing, and money management.
  • Assisted a diverse group of individuals in money and inventory management.
  • Oversaw and helped create emergency action plans.

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83Good

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Anchor Bay High School
  • Macomb Community College
Job Titles Held:
  • Guest Advisor
  • Bartender
  • Manager
Degrees
  • High School Diploma
  • Some College (No Degree)

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