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Guardian Light Family Services - Direct Care and Family Support Coordinator Resume Example

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GUARDIAN LIGHT FAMILY SERVICES - DIRECT CARE AND FAMILY SUPPORT COORDINATOR
Professional Summary
Experienced family support services, health promotion, and prevention worker with over twelve (12) years' experience with an excellent reputation for resolving problems and improving family structures using motivational interviewing techniques. Offering comprehensive background in social services and behavior change empowerment, as well as strong interpersonal, organizational, and computer skills. Builds client rapport and assesses needs to provide appropriate resources and services.
Skills
  • Behavior change strategies
  • Motivational interviewing & counseling skills
  • Family Services
  • Needs assessments
  • Health education &promotion
  • Drug screening
  • Excel, PowerPoint, Microsoft word
  • Note-taking &report writing
  • Advocacy
  • Supervision
  • Conflict resolution
  • Behavior mirroring
  • Community resources
  • Academic, Rapport
  • Case management, Report writing
  • Change management, Staff development
  • Clarify, Supervision
  • Conferences, Training programs
  • Conflict resolution, Urgent care
  • Counseling, Workshops
  • Client
  • Clients
  • Functional
  • Health education
  • Health promotion
  • Legal
  • Listening
  • Notes
  • Mentor
  • Access
  • Excel
  • PowerPoint
  • Microsoft word
  • Networking
  • Note-taking
  • Processes
  • Progress
  • Promotion
  • Proposal
  • Quality
Work History
Guardian Light Family Services - Direct Care and Family Support Coordinator, 01/2018 to Current
  • Collaborate with the case management team to link clients the appropriate services.
  • Track, mentor, and monitor client progress towards case goals to ensure proper interventions and adjustments to the overall plan.
  • Build client capacity using motivational interviewing techniques to strengthen family units.
  • Administer weekly drugs screens and sobriety mentorship.
  • Facilitate supervised visitations/parenting time with high-risk families.
  • Develop and coordinate weekly schedules with clients, facilities, and families.
  • Attend case conferences to provide evidence in court.
  • Develop relationships and build rapport with a caseload of 6 weekly clients using active listening and client-centered counseling techniques.
  • Report child abuse following legal standards of mandatory reporters.
  • Organize activities for birth parents and in-home support counselors.
  • Ensure accurate case notes, client assessments, and confidential client files are submitted within 24-hours.
  • Create a nurturing, safe, and welcoming environment for clients to minimize stress and increase treatment efficacy.
  • Build reliable and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Collaborate with community program leaders and advocates to make resources accessible to those in need.
Behavior Change Communication Coordinator -Supervisor, 01/2015 to 01/2017
National Family Planning Board – Kingston, Jamaica
  • Provided daily supervision, technical guidance, and support to 3 Field Coordinators and 15 outreach officers; resulting to high- performance levels in cross-functional matrix management structure.
  • Increased youth participation in pro-social activities by 80 % through collaboration with school counselors and community resources.
  • Organized parenting workshops on assisting children in attaining academic success and safer sex practices (100 per year).
  • Recruited, hired and coached staff, providing direct supervision, ongoing staff development and continuing education to employees to offer high-quality services to clients.
  • Coordinated and trained over 1500 service providers in gender diversity and appropriate health care for critical populations.
  • Conducted quarterly site visits to regional prevention teams to monitor the implementation of interventions to ensure consistency.
  • Promoted and assisted in the design, implementation, and evaluation of prevention strategies.
  • Led HIV outreach team in delivering health promotion and prevention projects requiring close cooperation among members to share information and develop solutions to meet a broad array of deliverables.
  • Conducted training and change management processes to improve operations.
  • Evaluated quality problems and performed annual interviews and case studies to identify and resolve issues.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Outreach Officer, 01/2006 to 01/2015
South East Regional Health Authority – Kingston, Jamaica
  • Successfully monitored, expedited, and managed urgent care referrals-80% client satisfaction rate.
  • Converted community contacts into potential clients through networking, consistency, and credibility.
  • Created and achieved knowledge base to offer staff and customers immediate informational access to products, services, and organization.
  • Monitored progress and documented any client health status changes, keeping healthcare team updated.
  • Provided supportive services and counseling for family members of persons living with and affected by HIV.
  • Conducted special party events to promote rapid HIV & Syphilis testing, contraceptives, and proper, consistent condom use (over 300 communities).
  • Identified and sensitized vital stakeholders on prevention education and healthy lifestyle practices to promote peer education.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Worked closely with the most at-risk populations (MARP), sex workers (SW), men who have sex with men (MSM), and other vulnerable youth (daily counseling, testing, risk reduction sessions, motivational interviewing).
  • Assisted in the development and implementing of HIV intervention strategies.
  • Conducted sex education training sessions at 200 designed high-risk sites targeting at-risk populations.
  • Increased the use of voluntary counseling and testing (VCT) services, held weekly HIV/STI testing at specific locations, including correctional facilities (prisons/remand center) by 70 %.
  • Conducted workplace interventions to increase knowledge and awareness through health education, targeting young males.
  • Provided timely biweekly reports.
  • Increased patient satisfaction scores by 80 % within one year.
  • Created customized care plans, working with clinic staff and families to assess and meet individual needs ACCOMPLISHMENTS.
  • Spearheaded ten skills-building programs targeting 500 vulnerable youth.
  • Developed and implemented 15 community outreach support stations.
  • Developed a proposal and delivered a presentation on HIV prevention strategies.
  • Then represented the National Family Planning Board at the World Aids Conference in South Africa, July 2016.
  • Successfully linked 300+ persons to HIB treatment and care, 70% retention rate.
  • Directed and facilitated 25 training sessions (1500) with health care workers annually.
  • Achieved 92 percent client enrollment in college and job-training programs (12 percent above goal).
Education
BA: Clinical/Counseling, 2017
Saint Leo University
High School DiplomaBishops High School
Diploma: Hotel & Hospitality Management, 2006
University College of the Caribbean - Jamaica
Work History
Guardian Light Family Services - Direct Care and Family Support Coordinator, 01/2018 to Current
  • Collaborate with the case management team to link clients the appropriate services.
  • Track, mentor, and monitor client progress towards case goals to ensure proper interventions and adjustments to the overall plan.
  • Build client capacity using motivational interviewing techniques to strengthen family units.
  • Administer weekly drugs screens and sobriety mentorship.
  • Facilitate supervised visitations/parenting time with high-risk families.
  • Develop and coordinate weekly schedules with clients, facilities, and families.
  • Attend case conferences to provide evidence in court.
  • Develop relationships and build rapport with a caseload of 6 weekly clients using active listening and client-centered counseling techniques.
  • Report child abuse following legal standards of mandatory reporters.
  • Organize activities for birth parents and in-home support counselors.
  • Ensure accurate case notes, client assessments, and confidential client files are submitted within 24-hours.
  • Create a nurturing, safe, and welcoming environment for clients to minimize stress and increase treatment efficacy.
  • Build reliable and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Collaborate with community program leaders and advocates to make resources accessible to those in need.
Behavior Change Communication Coordinator -Supervisor, 01/2015 to 01/2017
National Family Planning Board – Kingston, Jamaica
  • Provided daily supervision, technical guidance, and support to 3 Field Coordinators and 15 outreach officers; resulting to high- performance levels in cross-functional matrix management structure.
  • Increased youth participation in pro-social activities by 80 % through collaboration with school counselors and community resources.
  • Organized parenting workshops on assisting children in attaining academic success and safer sex practices (100 per year).
  • Recruited, hired and coached staff, providing direct supervision, ongoing staff development and continuing education to employees to offer high-quality services to clients.
  • Coordinated and trained over 1500 service providers in gender diversity and appropriate health care for critical populations.
  • Conducted quarterly site visits to regional prevention teams to monitor the implementation of interventions to ensure consistency.
  • Promoted and assisted in the design, implementation, and evaluation of prevention strategies.
  • Led HIV outreach team in delivering health promotion and prevention projects requiring close cooperation among members to share information and develop solutions to meet a broad array of deliverables.
  • Conducted training and change management processes to improve operations.
  • Evaluated quality problems and performed annual interviews and case studies to identify and resolve issues.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Outreach Officer, 01/2006 to 01/2015
South East Regional Health Authority – Kingston, Jamaica
  • Successfully monitored, expedited, and managed urgent care referrals-80% client satisfaction rate.
  • Converted community contacts into potential clients through networking, consistency, and credibility.
  • Created and achieved knowledge base to offer staff and customers immediate informational access to products, services, and organization.
  • Monitored progress and documented any client health status changes, keeping healthcare team updated.
  • Provided supportive services and counseling for family members of persons living with and affected by HIV.
  • Conducted special party events to promote rapid HIV & Syphilis testing, contraceptives, and proper, consistent condom use (over 300 communities).
  • Identified and sensitized vital stakeholders on prevention education and healthy lifestyle practices to promote peer education.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Worked closely with the most at-risk populations (MARP), sex workers (SW), men who have sex with men (MSM), and other vulnerable youth (daily counseling, testing, risk reduction sessions, motivational interviewing).
  • Assisted in the development and implementing of HIV intervention strategies.
  • Conducted sex education training sessions at 200 designed high-risk sites targeting at-risk populations.
  • Increased the use of voluntary counseling and testing (VCT) services, held weekly HIV/STI testing at specific locations, including correctional facilities (prisons/remand center) by 70 %.
  • Conducted workplace interventions to increase knowledge and awareness through health education, targeting young males.
  • Provided timely biweekly reports.
  • Increased patient satisfaction scores by 80 % within one year.
  • Created customized care plans, working with clinic staff and families to assess and meet individual needs ACCOMPLISHMENTS.
  • Spearheaded ten skills-building programs targeting 500 vulnerable youth.
  • Developed and implemented 15 community outreach support stations.
  • Developed a proposal and delivered a presentation on HIV prevention strategies.
  • Then represented the National Family Planning Board at the World Aids Conference in South Africa, July 2016.
  • Successfully linked 300+ persons to HIB treatment and care, 70% retention rate.
  • Directed and facilitated 25 training sessions (1500) with health care workers annually.
  • Achieved 92 percent client enrollment in college and job-training programs (12 percent above goal).
Certifications
  • Motivational interviewing
  • Basic counseling skills
  • Drug screening
  • Bridges to Poverty
  • Visualization communication
  • Project Management
  • Counseling and Testing (HIV/STI's)
    • Skills
  • Academic, case management, change management, clarify, conferences, Conflict resolution, counseling, client, clients, functional, Health education, health promotion, legal, listening, notes, mentor, access, Excel, PowerPoint, Microsoft word, networking, Note-taking, processes, progress, promotion, proposal, quality, rapport, report writing, staff development, Supervision, training programs, urgent care, workshops
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    Resume Overview

    Companies Worked For:

    • National Family Planning Board
    • South East Regional Health Authority

    School Attended

    • Saint Leo University
    • Bishops High School
    • University College of the Caribbean

    Job Titles Held:

    • Guardian Light Family Services - Direct Care and Family Support Coordinator
    • Behavior Change Communication Coordinator -Supervisor
    • Outreach Officer

    Degrees

    • BA : Clinical/Counseling , 2017
      High School Diploma
      Diploma : Hotel & Hospitality Management , 2006

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