Guest Service Representative who excels at building a loyal customer base to achieve both short and long-term Corporate Goals.
Recipient of Account Manger of the Month Award in 2011,2012,2013.
Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently.Served as liaison between customers, store personnel and various store departments.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Informed customers about sales and promotions in a friendly and engaging manner.Tracked down sources of special products and services to meet customers' special needs.Offered [TJX Rewards] credit applications upon checkout.
Built and maintained effective accounts receivable and cash flow monitoring systems.Oversaw Purchasing Department for one of the worlds largest building supply corporations.Actively suggested operational improvements to enhance quality, improve production times and reduce costs.Led business development evaluation/business analysis.
Served as a Senior member of the crew on approximately 10 overseas flights per month.Issued travel and hotel vouchers for passengers on overbooked and canceled flights.Operated full cabin management systems.Determined flight close-out times and completed and verified flight forms.Instructed passengers on all safety and emergency procedures and answered any questions.Updated the flight attendant manual and briefed fellow staff on changes.Successfully completed Flight Service Manager Training to further develop professional skills.
Coursework in Marketing and Advertising
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