Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Territory sales management
Enthusiastic yet professional demeanor
Sales and contact reports
Group Leader03/1990 to 10/1998 Guardian Automotive Trim – Evansville, Indiana I was responsible for the daily set up of the line for production, organizing employee duties, and making sure all production requirements were met for on time shipments. Worked directly with customers representatives from Harley Davidson, General Motors, Ford Motor Corp, Toyota, and other manufacturers to ensure quality standards from the production line.I was assigned to work on the ISO 9000 quality group for Guardian.
Meter Reader / Service Tech10/1998 to 10/2006 Indiana American Water – Newburgh, Indiana Responsible for reading 15,000 meters each month, set up routes for new divisions, handle customer issues, and operate plant as needed.
Account Manager10/2006 to 03/2014 Pump Pros – Cincinnati, Ohio
Monitored market activity and quoted pricing to maintain healthy profit margins.
Negotiated prices, terms of sale and service agreements.
Organized joint sales calls with current customers and outside vendors.
Managed3 Fortune 100 accounts, including [Nucor Steel, Knauf Insulation and Pepsi-Co Gatorade.
Managed a portfolio of 50 accounts totaling $2.4 millionin sales.
Handled the highest volume account in the Indiana, Ohio, and Kentucky territories, generating more than $750,000 in revenue in 12 months.
I grew the repair and field service business. Upon arrival in Indianapolis in 2007, the shop averaged 50 pump repairs a year. From 2010 to 2013 we averaged over 300 repairs in shop. Field service grew from $25,000 a year to over $200,000 a year during my time in at Pump Pros Indianapolis.
Sales / Manager / Co-Owner03/2014 to Current Frakes-Pump Worx – Westfield, Indiana
Oversaw sales forecasting, goal setting and performance reporting for all accounts.
Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Contacted regular and prospective customers to explain product features and solicit orders.
Created proposals for new and repeat customer business transactions.
Built client relationships by acting as the liaison between the customer service and sales teams.
Managed 4 Fortune 100 accounts, including Pepsi-Co Gatorade, Knauf Insulation, Frito Lay, and Nucor Steel
Acquired $750,000 million in sales revenue in the first 9 months of business.
Grew customer base by 25% and increased sales revenue by 125% in the 2nd year of business.
Associate of Arts: Business ManagementIndiana Business College-
Associate of Arts: Criminal JusticeVincennes University-