The Patient Service Representative IV-Group Lead represents the face of our company to patients who come to Quest Diagnostics , both as part of their health routine or for insights into life-defining health decisions .The PSR IVmust have a deep understanding and knowledge of established practices and procedures and creates an atmosphere of trust and confidence to our patients,customers,clients and internal leadership.The PSR IV must ensure that daily work of the Patient Service Center/Mobile/Long Term Care/In-Office is completed accurately and on time.The PSR IV is also responsible in providing the Supervisor or functional Patient Services Manager with Patient,Client,Field,compliance.Training Metrics and Administrative support as needed in the Patient Service Region.The PSR IV must function a backup to Patient Services Supervisor and carry out duties and responsibilities in his/her absence. The job Accountabilities and responsibilities are as follow collect specimens,drug screens,research test/client information,completed data entry of test order from requisition or pulling from database processing specimens including labeling,centrifuging,splitting and freezing specimens as required by test order, Ability to work independently with minimal on-site supervision , Excellent phlebotomy skills to include pediatric and geriatric
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