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Group Housing Coordinator Resume Example

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GROUP HOUSING COORDINATOR
Summary
High-energy Group Housing Coordinator focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Offering more than six years in the hospitality industry, as well as in-depth knowledge of all operating systems.
Highlights
  • 6 years of Hospitality experience
  • Proven to work and thrive in a high pace environment
  • Well organized and detail oriented
  • Highly adaptable to new and challenging situations
  • Always looking for ways to "wow" guests
  • Provides exceptional customer service
Accomplishments
  • Earned “Front of the House Ambassador of the First Quarter” at the Renaissance in January 2014.
  • Earned "Ambassador of the year for 2014" at the Renaissance
  • Earned the "Gold Key" 6 times from 2014 through 2015
  • Marriott Wedding Planner Certified
  • Certified New Hire Trainer
  • Certified Rewards Rewarding Events
Experience
Group Housing Coordinator
May 2013 to CurrentRenaissance Phoenix Downtown Hotel － Phoenix, Arizona
  • Precisely input all group room blocks in a timely manner while ensuring all groups are built up to K Date
  • Build online reservation web links for all groups using Reslink or Passkey
  • Manage all group reservations, changes, cancellations, VIPs, and all concessions
  • Proactively monitoring cutoff dates confirming all room blocks are released in a timely manner to maximize revenue
  • Set up group billing specifically per the clients billing instructions
  • Regularly communicating with clients and the Event Managers to inform them of their status/attrition/pick up/etc
  • Work closely with Business Transient clients directly to continuously build rapport and return guests
  • Generate the room block audit report for scrub meetings and maintain a working document for all housing blocks
  • CI/TY Actualizer- confirming actual room nights and actual revenue are correct from previous night
Guest Service Agent
December 2011 to May 2013Renaissance Phoenix Downtown Hotel － Phoenix, Arizona
  • Confirm guest reservations while checking the guest in and advising of amenities the hotel has to offer as well as suggesting local discoveries
  • Maintain communication with Accounting/Sales/Style/B&F Depts
  • Generate daily reports (arrival/ departure/credit limit/special requests
  • Check out guest and ensuring guest bill is accurate as well as handling any disputes if needed.
  • Utilize quality control mechanisms to monitor guest satisfaction, noting unique requests and preferences.
Night Auditor
April 2010 to December 2011Wyndham Hotel － Phoenix, Arizona
  • Manage nightly hotel operations including auditing billing, rates, market codes, and revenue
  • Perform end of day procedures tracking room revenue and occupancy percentage
  • Produce daily reports for all departments
Education
Bachelor of Science : Hotel and Restaurant Management Business Administration, December 2010Northern Arizona University － Flagstaff, Arizona
Skills
Computer Skills: CI/TY, MARSHA, Property Management System, Sceris, OnDemand, PeopleSoft
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Resume Overview

Companies Worked For:

  • Renaissance Phoenix Downtown Hotel
  • Wyndham Hotel

School Attended

  • Northern Arizona University

Job Titles Held:

  • Group Housing Coordinator
  • Guest Service Agent
  • Night Auditor

Degrees

  • Bachelor of Science : Hotel and Restaurant Management Business Administration , December 2010

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