High-energy Group Housing Coordinator focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Offering more than six years in the hospitality industry, as well as in-depth knowledge of all operating systems.
Highlights
6 years of Hospitality experience
Proven to work and thrive in a high pace environment
Well organized and detail oriented
Highly adaptable to new and challenging situations
Always looking for ways to "wow" guests
Provides exceptional customer service
Accomplishments
Earned “Front of the House Ambassador of the First Quarter” at the Renaissance in January 2014.
Earned "Ambassador of the year for 2014" at the Renaissance
Earned the "Gold Key" 6 times from 2014 through 2015
Marriott Wedding Planner Certified
Certified New Hire Trainer
Certified Rewards Rewarding Events
Experience
Group Housing Coordinator May 2013 to CurrentRenaissance Phoenix Downtown Hotel － Phoenix, Arizona
Precisely input all group room blocks in a timely manner while ensuring all groups are built up to K Date
Build online reservation web links for all groups using Reslink or Passkey
Manage all group reservations, changes, cancellations, VIPs, and all concessions
Proactively monitoring cutoff dates confirming all room blocks are released in a timely manner to maximize revenue
Set up group billing specifically per the clients billing instructions
Regularly communicating with clients and the Event Managers to inform them of their status/attrition/pick up/etc
Work closely with Business Transient clients directly to continuously build rapport and return guests
Generate the room block audit report for scrub meetings and maintain a working document for all housing blocks
CI/TY Actualizer- confirming actual room nights and actual revenue are correct from previous night
Guest Service Agent December 2011 to May 2013Renaissance Phoenix Downtown Hotel － Phoenix, Arizona
Confirm guest reservations while checking the guest in and advising of amenities the hotel has to offer as well as suggesting local discoveries
Maintain communication with Accounting/Sales/Style/B&F Depts
