I am a hard-working individual, with 20 plus years of customer service, 11 of which was with a call center. I also have strong computer , phone, and communication skills. I am looking to join a company that I can have a career with, not just a job. I get along well with others and enjoy working in a team setting.
Manage all purchases in-coming and out-going store supplies,groceries, and "Deli" necessities. Manage cashiers and maintenance crews on the floor. Trained all new cashiers as well as additional staff. Surpassed all expectations from management.
Received incoming customer calls related to products purchased at Best Buy stores. Addressed customer service inquiries in timely and accurate fashion. Exceeded all department goals that pertained to call handle and wrap up time frames. Received several commendations from customer and fellow employees. Won 3 "perfect attendance" competitions, and kept my call quality 95% to 100%.
Managed and over saw all movie theater operations. Hired and trained all concession, box office, and door personnel. Scheduled all incoming films within alloted time frame. Spliced all commercials and preview on new movies. Created schedules for staff, ordered all concession supplies. Submitted weekly cash accounting and concession reports.
Sometimes work with Special Olympics
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