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Griffith University Resume Example

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GRIFFITH UNIVERSITY
Professional Summary

Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Accomplishments
  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].
Skills
  • Interpersonal Communication
  • Flexible & Adaptable
  • Verbal and written communication
  • Planning and Coordination
  • Customer Service
  • Good listening skills
  • Microsoft Office
Work History
08/2007 to Current
Griffith UniversityClient Services Officer - GELI – Gold Coast, Queensland
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Introduced clients to available online resources and services to increase convenience.
  • Connected with clients through consultative sales strategies to understand and address requirements.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Supported [Type] projects with advanced skills in document management, customer relations and reporting.
  • Provided knowledgeable service and support for all customer needs.
  • Helped [Number] customers every [Timeframe] by approaching conversations with positive attitude and [Action].
01/2017 to 12/2019
Griffith UniversityClient Services Officer -EnglishHELP (Secondment) – Gold Coast, Queensland
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used coordination and planning skills to achieve results according to schedule.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Handled [number] calls per [timeframe] to address customer inquiries and concerns.
01/1999 to 12/2002
Queensland Apprenticeship Services- Field Consultant – Gold Coast, Queensland
  • Took detailed notes and kept records of program and performance progress, education initiatives and leadership.
  • Devised strategies to improve organization efficiency and optimize group management.
  • Provided outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Managed onsite personnel and liaised between team and senior management.
  • Conducted meetings with clients to determine project intent, requirements and budgets.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
01/1995 to 12/1997
St Kilda Football Club (AFL)Personal Assistant, Marketing – Melbourne, Victoria
  • Organized and updated schedules for more than [Number][Industry] executives.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Wrote engaging and successful marketing, advertising and website copy.
  • Took notes and dictation at meetings.
  • Organized and attended meetings, including compiling all related documents and reports.
  • Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with [Number] key accounts.
  • Coordinated events and worked on ad hoc projects.
  • Worked with clients to effectively plan and coordinate logistics for special projects and events.
Education
Art & Design (Foundation)London Metropolitan University - London, England
Secretarial DiplomaQueen's Secretarial College - London, England
Personal Trainer (Certificate IV)Gold Coast Institute Of TAFE - Southport, Gold Coast
Health Promotion CertificateNorwich Health Authority - Norwich, England
Pool LifeguardRoyal Life Saving Society UK - England
Certifications

Professional Selling Skills, Effective Time Management, Sales & Promotion, Advanced Driving Certificate, RML (Boat Licence)

Additional Information

Excellent

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Resume Overview

Companies Worked For:

  • Client Services Officer - GELI
  • Client Services Officer -EnglishHELP (Secondment)
  • - Field Consultant
  • Personal Assistant, Marketing

School Attended

  • London Metropolitan University
  • Queen's Secretarial College
  • Gold Coast Institute Of TAFE
  • Norwich Health Authority
  • Royal Life Saving Society UK

Job Titles Held:

  • Griffith University
  • Queensland Apprenticeship Services
  • St Kilda Football Club (AFL)

Degrees

  • Art & Design (Foundation)
    Secretarial Diploma
    Personal Trainer (Certificate IV)
    Health Promotion Certificate
    Pool Lifeguard

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