I maintained detailed administrative and procedural processes to improve accuracy and efficiency in our office which included Creating databases and spreadsheets to improve inventory management and reporting accuracy.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Standardized a department filing system to increase efficiency.
Communicated with Student and customers via phone, email and in person to obtain payments on outstanding accounts or accounts requiring assistance.
I managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized legal memoranda and client correspondence. Used computer databases, to compile information. Managed communication with courts regarding status of petitions and granted orders. Photocopied all correspondence, documents and other printed materials. Drafted and typed grammatically correct office memos.
Training in Intake interviews.
Did Case Monitoring
I was the GED Tutor for the SPSCC WorkFrist program for 4 years. I helped Develop interesting course plans to meet academic, intellectual and social needs of students in the ABE/GED classroom WorkFirst classroom. I Routinely met with students'/parents regarding in-class issues and discuss solutions.
Advised WorkfFrst parents on community resources, made referrals and devised realistic plans. Communicated with public social and welfare agencies to obtain and provide information to WorkfFrst parents.
Successfully established effective systems for student retention by creating database for daily statistical tracking. I developed a classroom filing system to increase efficiency.
I Directly supported the teacher in teaching GED material to students and I directly supported the WorkfFirst Case Managers with general office support. I Improved communication efficiency as primary liaison between the teacher, case managers and WorkFirst Parents.
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