Tech-savvy and strategic communications manager with experience managing projects in fast-paced enterprise environments. Exceptional interpersonal skills and applies a systematic approached to solving complex problems. Versed in a range of communications solutions and technologies.
C, XHTML and CSS
Budgeting & Cost Control
04/2017 to Current
Grant ReviewerUS Department of Labor － Redmond, WA
Delivered classified grant reviews of not-for-profit 501(c)(3) agencies, as an independent contractor through High Impact Partners (HiP), influencing debriefings on the grant evaluation processes via virtual teams, and creating compelling documentation on targeted grant requests.
Organizes and critiques proposals based upon the established grading rubric, and compiles results for the executive grant review collaboration meeting with the director.
06/2016 to 04/2017
Technical Documentation EditorMicrosoft Account - Securitas Security Services USA － Redmond, WA
Enhanced cloud and infrastructure support for geographically distributed Microsoft global datacenter operations teams by editing, standardizing, and processing IT documentation utilizing SharePoint, ServiceNow Enterprise Service Management, and MS Office products.
Communications included network and infrastructure SOPs, SOC manuals, and other security instructions.
Improved readability, structure and consistency of procedural documents, communicating project status with subject matter experts and stakeholders, and applying templates to standardize documentation.
Managed digital communications for internal customers.
Increased efficiency in documentation editing, creating and meeting tighter production deadlines.
Created multiple framework documents for the new Global Datacenter operations mobile app initiative, bringing the datacenter operations documents future forward into a multi-platform application.
Drove document transition from SharePoint database to the ServiceNow content management system, creating knowledge bases for international data center operations teams.
02/2008 to 06/2016
Web Developer & Nonprofit Communications ManagerSelf Employed － Redmond, WA
Content Editor and Media Manager for small business websites such as redmondacademy.org, susainaili.com, and stecardan.com,
creating web design, infrastructure, and SEO marketing for small businesses.
Core skills in XML and CSS web programming
Wrote compelling and persuasive collateral, analyzing demand
and costs to ensure data accuracy. Created graphic design projects for social
Conceptualized and developed strategic marketing and fundraising
programs for nonprofit associations
Created marketing initiatives targeting specific donors and
raising over $100,000 for use in the third largest school district in
Community engagement and outreach professional, copywriting,
editing, and publishing content for targeted audiences. Collected and analyzed
statistics through data mining and other research methodologies
Organized & scheduled recruiting initiatives, negotiating
compensation for independent contractors, and driving process improvement in
onboarding new business partners and volunteers
01/2004 to 01/2006
Sales Supervisor & Program ManagerCallright Marketing Services － Kitchener, ONT
Telemarketing Team Supervisor for a subsidiary of the Toronto-based Torstar Corporation, training and mentoring a team of 20-30 telesales professionals in customer-facing sales and goal-setting.
Refined financial reporting and documentation management, driving POS Upselling initiatives.
As Program Manager, directed targeted commercial marketing campaigns to high-net worth individuals within a fast-paced sales organization, and scheduled face-to-face meetings for sales leaders.
Created records database using MS Access and Excel to save time and increase efficiency.
Researched background data for sales campaigns toward high-net worth individuals, increasing our sales targets by over 20%
Promoted to Project Manager after a year of employment.
Initiated and launched a collaborative Quality Control Document and staff training manual, which slashed onboarding time from one week to two days, and is still in use at the company to date.
Earned the Callright Marketing Achievement Award for "Top Sales in Special Projects," 2006.
Activities and Honors
VP of Marketing and Fundraising, Redmond Academy of Theatre Arts, 2015-Present