Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Microsoft Office proficiency
Meticulous attention to detail
Professional and mature
Strong problem solver
Dedicated team player
Strong interpersonal skills
Human Resources Management (HRM)
Promoted to Graduate Programs Coordinator after five months of employment.
Virginia Commonwealth University December 2012 to CurrentGraduate Programs Coordinator Richmond, VA Updated student accounts and stipend information. Planned post-doctoral travel and visitation to other colleges. Resource for student visa's and incoming guest to the department. Processed all HR paperwork for new hire and updating information in Hire Right and ejobs. Liason between students, staff and student accounts for tuition, travel, stipends, and all other post-doctoral/graduate students related issues.
Virginia Commonwealth UniversityJuly 2012 to December 2012Administrative Assistant Richmond, VAPlanned travel arrangements for more than 50 executives and staff.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Served as central point of contact for all outside vendors needing to gain access to the building.Planned meetings and prepared conference rooms.Maintained an up-to-date department organizational chart.Dispersed incoming mail to correct recipients throughout the office.Supplied key cards and building access to employees and visitors.Made copies, sent faxes and handled all incoming and outgoing correspondence.Received and screened a high volume of internal and external communications, including email and mail.
CAHNJanuary 2011 to July 2012Call Center Representative Richmond, VAResponding to inbound calls from patients in the local area. Effectively and accurately schedule medical appointments for nine different providers.Confirm eligibility for insurance and billing purposes.Front desk relief.Team Lead in the absence of Supervisor.Closer of Call Center daily.Insurance verifications for providers, billing, claims and other administrative duties.
Wells Fargo March 2010 to January 2012Phone Banker 1 Glen Allen, VAInbound calls from consumers regarding their personal banking. Responsible for account information on checking, savings, money market and loan accounts.Transfer of monies from one account to another.Knowledgeable of all updated information on products and services .Daily use of Microsoft Excel and Microsoft Word to report Team Metrics.
T-MobileJanuary 2009 to March 2010Customer Care Representative Glen Allen, VAHandling inbound calls for a local mobile company.Processed payments and payment arrangements.Trouble shooting phone lines, installing new and additional service lines.Disputing charges for consumers regarding monthly bill
Capital OneOctober 2004 to January 2009Principle Coordinator Glen Allen, VAResponsible for the daily activities of a team of 18 associates. Effectively train and develop skills of associates resulting in increased performance and productivity.Positively effect team morale by implementing recognition programs designed to reward associate contributions and achievements.Raise team performance through compassionate and motivating leadership; recognized for stellar problem-solving and coaching ability.Coach lower performers to meet or exceed departmental standards and goals.
Principle Coordinator, Fraud Department Aug. 2008-Jan.09 Responsible for the daily activities of a team of 18 associates. Effectively train and develop skills of associates resulting in increased performance and productivity.Positively effect team morale by implementing recognition programs designed to reward associate contributions and achievements.Raise team performance through compassionate and motivating leadership; recognized for stellar problem-solving and coaching ability.Coach lower performers to meet or exceed departmental standards and goals.
Call Center Supervisor, Small Business August 2007-August 2008 Provided daily supervision and leadership of team consisting of 25-50 call center associates.Facilitated group meetings and training sessions, generating associates increased job and product knowledge.Implemented process improvements to ensure adequate floor coverage and support for up to 50 call center agents. Effectively met or exceeded departmental productivity and performance metrics through developmental coaching of associates
Call Center Supervisor, Product Innovation 2005-2006 Responsible for the 25 associates' daily stats, payroll and development. Facilitated group meetings and training sessions, generate associates increased job and product knowledge.Effectively train and develop skills of associates resulting in increased performance and productivity
Customer Service Associate, Product Innovation 2004-2005 Capitalized on vast policy, procedural and product knowledge to skillfully and professionally offer services or products to meet customers needs. Achieved superior customer service while demonstrating exceptional communication and problem-solving abilities. Used analytical skills to foster creative issues resolution, offer insights regarding products and services, test possibilities and identify potential areas of opportunity. Responsible for providing service to credit card customers by solving account related issues and cross selling new products or services.
Dominion Virginia Power March 2002 to October 2004Customer Service Associate Richmond, VAAssisted in setting up electrical service for consumers who have residential or commercial services.Directly took more than 200 inbound calls per day.Facilitated several training sessions for team. Oversaw and ensured excellence in delivery of customer service to new and old customers.Delivered exceptional stats and met goals every month.Effectively addressed and resolved customer complaints and concerns
University of PhoenixBusiness AdministrationRichmond, VA, USACoursework in Human Resource Management and Business Administration
Henrico High School1994High School Diploma: Basic Richmond, VA, USA
J. Sergeant Reynolds Community CollegeSelect One: Early Childhood EducationRichmond, VA, USA