A hard-working academic professional with 6 years of diverse experience in providing customer service including examining academic records of students to determine eligibility for graduation. An excellent communicator and problem solver, collaborating in resolving various customer service issues. A self-motivated forward thinker, possessing strong attention to detail and driven to produce excellent results. A personable leader and team player experienced in exceeding corporate goals.
Effective time management
Accuracy and Attention to details Organization and prioritization skills
Problem analysis, use of judgment and ability to solve problems efficiently
GRADUATE EVALUATOR, 03/2011 to Current California State University Long Beach – Long Beach, CA
Processes student requests for graduation checks
Determine graduation eligibility for master's students
Evaluate graduate transferable units and assess all coursework for graduation eligibility
Monitor and coordinate graduate evaluation workflow
Evaluate graduation procedures and Academic policies
Responsible for supervising and training student assistants
Process Advancement to Candidacy
Review, verify and complete degree posting for students who have applied for graduation.
Responds to inquiries from students, departments or general public by telephone or in person regarding application status or related department procedures; provides information as requested.
Notifies students of graduation status via diploma for graduated students or via withdrawn letter for students who did not fulfill all graduation requirements.
Maintains computerized student files by entering updates and/or deleting records from Peoplesoft and filing paperwork as required Add/Remove/Complete certificates and concurrent majors to the student record in Peoplesoft.
Run reports listing students who have applied for graduation; produce worksheets for all campuses.
Evaluates and processes in a timely manner applications for graduation for graduate students Answers routing correspondence concerning inquiries on Graduate Program.
Explains policies and procedures and informs students of upcoming deadlines.
Organizes files and ensures compliance of program polices and requirements.
Acts as liaison between the graduate student, graduate advisor, and graduate studies.
Ensures compliance with institutional rules, regulations, and procedures.
ADMINISTRATIVE SUPPORT ASSISTANT II, 07/2008 to 02/2011 California State University – Long Beach, CA
Provide high level of clerical assistance for the Director of Admissions and the Graduate Unit department Review prospective student applications, test scores, and transcripts Assist in the preliminary determination of legal residence Receive thesis and comprehensive exam listings from program departments, and process the data in PeopleSoft for upcoming graduation Prepare correspondence and reports for supervisors and managers as needed Audit graduate student records for degree candidates using PeopleSoft Maintain and manage the scheduling of two conference rooms Coordinate the repair and maintenance of office equipment Receive, direct and relay telephone messages and fax messages Assist department's timekeeper as needed.
CLERICAL STUDENT ASSISTANT, 08/2006 to 06/2008 California State University – Long Beach, CA
Greet visitors and callers, handle their inquiries, and directs them to the appropriate persons according to their needs.
Assist in the maintenance of appropriate files and records.
Provide daily technical support for Student Support Services Program Department.
Supervise computer lab.
CLERICAL STUDENT ASSISTANT, 01/2004 to 06/2006 Cypress Community College – Cypress, CA
Greeted and assisted students in answering general questions Schedule student appointments when necessary and update student information in database.
Maintain a variety of logs, records and files related to the Cal Works office; close files according to established procedures and timelines Ensure organization and maintained confidentiality of office files Maintain inventory of office supplies and goods Assist in data entry, prepare mailings, photocopying, organizing materials for packets for various events.
BAKERY CLERK/INTERIM MANAGER, 10/1997 to 12/2003 Albertsons – Stanton, CA
Monitored freshness of all bakery products by verifying product dates.
Stock shelves and tables in accordance to par levels in the bakery guidebook.
Thoroughly checked bakery items for excellence in appearance and taste.
Bake breakfast items and cookies in accordance to bakery standards.
Master of Science: Public Administration , Current CALIFORNIA STATE UNIVERSITY LONG BEACH - Long Beach, CA
Public Policy and Administration
Master of Science: Sociology, 2008 CALIFORNIA STATE UNIVERSITY LONG BEACH - Long Beach, CA Sociology
Associate of Art Degree: liberal arts, 2006 CYPRESS COLLEGE - CYPRESS, CA liberal arts