High-achieving professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges.
Project tracking Budgeting and resource management Self-directed Product requirements documentation MS Suite 2010 / 2013 |
Projects:
HOD - HOD migration project for Operations dept., Handling issues related to Java updates and coordinating upgrades to all pc's in operations dept.
Windows 7 Migration - Worked on Windows 7 migration project with branch support team for NY/NJ locations.
Varonis - Varonis automation project with GIS, worked on task flows on how process should be setup and migrate from Manual access points to complete automated process thru Varonis system for network drives within Jefferies.
Work with all support teams to execute technology projects for the tri-state area offices.
Tasks:
Manage and oversee upgrades for 4000+ users in MS Office 2010, Domain Access, Permissions, Print Operations, network connectivity and system setups.
Gathering data and preparing reports for management on weekly and monthly basis.
Assist in relocation or setup for new & existing users within North America.
Data gathering, documentation and create knowledge base for entire Global Service Desk and Global Branch Support team to access the work flow thru SharePoint for daily issues.
Knowledge of most project templates, dash boards and budget tracking tools used for design, execution, and reporting to senior management.
Advice & Manage team of 17 technicians supporting 4k + users globally.
Support:
Daily support of a very active, fast-paced, high volume, diverse Investment Banking / trading environment for Jefferies globally.
Travel to DR Sites in Washington D.C, and NJ for PC Setups and network upgrades.
Attend IB Conferences for onsite support for Jefferies.
Monitoring and verification of all environments - i.e. backups, patch distribution and testing.
On call support 24/7.
Provision servers, VDI, infrastructure hardware, IP Phones and peripherals into data center and corporate environment.
Provide full support for Cisco VPN, VOIP & Network installs for Network / Server and Telecom teams.
Liable for relocation or setup for new & existing users within NY/NJ.
Data gathering, documentation, and process flow for incoming Brokers and firm.
I was personally responsible for firm migration project for First Trust Financial LLC to Metlife Broker Dealer group.
Lead meetings, distribute project minutes, Create and maintain project plans, change logs.
Networking connectivity and protools.
Proper training setups for Incoming firm managers.
Able to understand Risk and how to mitigate them.
Budget proposal and implementation.
Responsible for relocating and setting up new incoming firms and users.
Liaise with Vendors like American Funds, BlackRock Funds, Fidelity and many more in order to upgrade client systems and proper rollout during migration.
Maintain departmental level budget tracking for all projects, operational and day to day spending.
Knowledge on how to backup data and reload data to newly reimaged pc's for users.
In-charge of Upgrades and rollout of Proprietary Apps like Investment Tracker, Netxchange Pro, Netx360, Wealth Management Services(WMS), Xtiva, Finra Web-CRD, LICU system applications.
Provided support to 3000+ users in PcAnywhere , MS Suite 2010, Profiles, Domain Access, Permissions, Print Operations, network connectivity..
Liaised with senior staff like Directors and Managers of firms to provide resolution and any migration or upgrades.
Process request from Branch Managers / Directors and Reps for Account transfers from one branch to another.
Make sure to have all the licensing and rep data 100% accurate for Vendor's to update on their systems for representative commissions.
Provide technical support for Quest Diagnostics hardware & software proficiently handled late shift with minimal supervision on remote desktop & network Connectivity issues.
Provide onsite support for Hospitals and Doctor's offices, with Hardware, Software and Training materials.
Resolving or escalating or assigning problems to the appropriate area.
Managed daily operations and update any issue's concerning outlook email and database.
Testing new versions of database systems and reporting problems and functionality issue's with Project Manager / Supervisor.
Troubleshooting network laser printers and test functionality Utilized Ethernet & pcAnywhere remote control tools for complex issues.
IP Connections-router Configurations Troubleshoot Care360 Applications such as functionality and usage Liaised with senior staff & telecommunications vendors for move coordination, phone changes & router updates.
Reset Citrix passwords and unlock Quest Diagnostics employee accounts
Document tickets in Peregrine/Call Tracking Software for all the incoming calls and list details of the issues that client's might have Follow up on open tickets and notify clients of resolutions for their issues
Monitored statistics via Avaya queue monitoring system to maintain SLA metrics & time management.
Troubleshoot hardware/software related problems for Pharmaceutical Sales representatives.
Correctly categorize and logs calls in Siebel environment. Maintain client service level agreements month-to-month.
Resolve issues in the areas of Siebel 7.7 / 7.8 software, MS Outlook, MS Excel, MS Word, and IP Connections-router Configurations
Technical support for Laptops (IBM T40 and X41) Create and manage accounts by using active directory.
Troubleshoot with remote users by VPN. Enabling and Disabling VPN connections by using remote server.
Setup temporary passwords for VPN thru remote server. Troubleshooting network printers.
Troubleshooting Blackberry Devices for internal users. Troubleshooting modems, routers and setting up high speed Internet connections.
Operation and support of Microsoft Office Excel, Access, Word and Outlook.
Monitored statistics via Avaya queue monitoring system to maintain SLA metrics & time management.
Assisted manager with Daily Reports and Special Projects.
MS Office 2010/2013, Visio, MS Project, Lotus Notes 8/8.5, Active Directory, Terminal Server, Citrix Server, Exchange 2010, Ghost, VMWare, Backup-Exec, PDAs: BlackBerry, iPhone, Android, Microsoft Outlook 97-2010, PCAnywhere, Dameware Utilities, Active Directory Application Mode (ADAM), Magic, BMC Remedy, Seibel 7.7/7.8, RSA, Remedy, Norton Ghost, Blackberry Enterprise Server, Good Server, Verizon Conferencing tool, Operating Systems: Windows Vista/XP/7/8, Windows 2003/2008 Server, MS Terminal Server, XenApp Hardware: Dell, Mac, IBM/Lenovo.
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School Attended
Job Titles Held:
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