Expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Industrious and enthusiastic management professional offering 10+ years of Industry experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.
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- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects
- Handled all customer service issues quickly to maintain high satisfaction levels
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Generated 62% new parts business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
- Managed and archived quality documentation and participated in internal and external quality audits
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Capitalized on multiple up-sell opportunities with new and potential customers, resulting in 72% increase in revenues. This marks the highest growth for the Industrial department for the specific location in the history of the company
- Researched complex problems and resolved issues using diligence and dedication
- Completed documentation and logs each day and generated weekly reports detailing activities to submit to the service manager
- Suggested add-on services that would be helpful to customers and improve bottom line
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Investigated and resolved accounting, service and delivery concerns
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Maintained up-to-date knowledge of product and service changes
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Reviewed established business practices and improved processes to increase efficiencies by 32% and reduce expense by 48% without compromising customer service levels
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels
- Expedited resolutions of shipping errors and packaging mistakes
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training
- Promoted worksite safety by implementing enhanced lockout and tag out maintenance processes
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved
- Allocated executive tasks and managed complex calendars and administrative functions
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum
Awarded three Certificates of Accomplishment for completing over one-hundred hours of community service.
Awarded two Certificates of Commendation for exceptional problem solving and leadership skills and taking on tasks about my experience level with ease.
Awarded one Navy and Marine Corps Achievement Medal (NAM) for taking on the responsibility of being the Camp Commandant Assistant for my squadron while overseas. Being diligent and excelling in all cClaireenges that I was faced with while maintaining professionalism and correctness.
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Resume Overview
School Attended
- Alamance Community College
Job Titles Held:
- Global Performance Parts Manager
- Regional Service Advisor
- Logistics Manager
Degrees
- Some College (No Degree)
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