Responsible and qualified Sales Management Professional with an emphasis on elevated customer service and professionalism. Skilled in achieving sales targets in high end merchandise environments. Enjoys motivating in a team atmosphere and ensuring the success of all individuals part of the team. Empowers staff to enjoy the overall experience in the workplace, therefore passing that experience off to the consumer.
Retail merchandising specialist
Staff training and development
Able to meet sales goals and expectations
Superior organization ability
Interior Design Services
Giftware Manager, 05/2014
to 01/2016 Bailey\'s Fine Jewelry – Raleigh,
North Carolina Responsible for the growth and management of luxury and tabletop brands within the department to include fine china, crystal, and heirloom gifts, as well as everyday interior decor and fashion gifts. Focus on providing the guest with a personalized customer service experience for all patrons, to include Brides and their guests. Building of customized and tailored bridal registries both in store and online Maintained and merchandized a beautiful department to enhance experience. Represented iconic brands to include MacKenzie Childs, Ralph Lauren, Herend, Baccarat, Anna Weatherley, Vietri, Julsika, as well as Estate and Antique pieces. Supported the corporate headquarters by assisting in the buying process at Market and redirecting the emphasis on the complete tabletop experience. Responsible to meeting and exceeding team sales goals and well as training and educating staff with exceptional knowledge and expertise.
to 04/2014 Quintessentials – Raleigh,
North Carolina Management of Tabletop and Luxury Gift Store with an emphasis on the Bridal Industry and Registry Experience. Planned and executed events to enhance sales and awareness to include bridal shows as well as in store events. Major emphasis on a personalized customer service experience and education of all things tabletop and home decor for the home. Responsible to assisting with buying at all appropriate wholesale markets. Built relationships with Representatives and owners of luxury and gift brands. Represented such lines as Sferra, L\'objet, Herend, William Yeoward Crystal, Simon Pearce, and European Linens. Responsible for and exceeded expectations of sales goals and customer service.
to Current Connie Merriman Designs – Raleigh,
North Carolina Owner/Designer who executed hundreds of weddings and events to include the North Carolina Debutante Ball and events for the North Carolina Department of Agriculture. Provided all decorations, floral designs, and staging for events as well as the execution and planning of all capacities of the event. Managed staff according to size and nature of the each job while providing impeccable customer service and follow through. Responsible for numerous subcontractors tailored for each job or event. Provided clients with redesign of personal spaces, artistic consultation for renovation and staging spaces. Artistic services to include commissions of painting and design.
Fashion Director/ Assistant Manager, 01/2010
to 03/2012 Priscilla of Boston – Raleigh,
Priscilla of Boston, a 65 year old Iconic American Brand, was a luxury Bridal Salon that expanded to the Raleigh market in 2010. The Salon provided a tailored customer service experience for it\'s clients seeking Bridal attire for their event. This location under the co-management of myself and one other Manager, sold over 2 million dollars in bridal attire in the eighteen months that it\'s location was open in Raleigh\'s Cameron Village. The holding company retired the brand and closed all of its locations in 2012. Responsible for training and coaching sales consultants in the areas of customer service as well as the management of master seamstresses in the work room. Supervised all cleaning, stocking and organizing tasks in assigned sales area to maintain integrity of a million dollar inventory.
Bachelor of Arts: 1984 - 1988 North Carolina State University - Raleigh,