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General Technician Resume Example

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GENERAL TECHNICIAN
Summary

Dedicated Customer service specialist talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 10 years of experience in quickly resolving technical,mechanical, and food industry issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. knowledgeable about managing financial routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Skills
  • Six Sigma Methodologies
  • Health and safety regulations
  • Lean manufacturing
  • Enterprise Resource Planning (ERP) Software
  • Maintenance and repair
  • Information tracking
  • Deadline compliance
  • Program support
  • Quality control
  • Customer interaction
  • Document preparation
  • Expertise in sales
  • Conflict resolution techniques
  • Client relations and retention
  • Customer Service
  • Training programs
  • Meticulous attention to detail
  • Project management
  • Marketing savvy
  • Call center experience
  • Training and coaching
  • Quality assurance controls
  • Cross-functional collaboration
  • Team management
  • Account management
  • Schedule coordination
  • Superior computer skills
  • Skilled multi-tasker
  • CRM
  • QA
  • Deadline-oriented
  • Persuasive
Experience
General TechnicianNavistar International Corp. | Tulsa, OK | June 2020 - Current
  • Worked from layout and work order, created programs and set up machines to produce required parts.
  • Tested components, assemblies and systems to diagnose problems.
  • Supplied production data to field operators, technicians, engineers and supervisors.
  • Installed parts along production line in constant operation.
  • Organized, analyzed and prepared technical data reports.
  • Inspected and repaired program systems and components.
  • Prepared operational reports and provided information to supervisors.
  • Checked for leaks and defects on vacuum and mechanical assemblies.
  • Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.
  • Managed quality control and maintained high level of customer satisfaction.
  • Set up and verified functionality and availability of safety equipment.
  • Adjusted production processes to increase productivity and reduce waste.
  • Performed diagnostics, troubleshooting and evaluations on machinery.
  • Recommended corrective and preventive actions to boost product reliability.
  • Set up, configured and monitored safety equipment for use by technical personnel.
  • Inspected equipment and systems to identify issues and reported problems to repair technicians.
  • Assembled parts using bolts, screws, speed clips, rivets and other fasteners.
  • Organized, scheduled and assigned production work across team members for task balance.
  • Worked from complex and detailed manufacturing documentation and verbal instructions.
  • Maintained repair status in spreadsheets used in production department quality review meetings.
  • Monitored and logged all parts and devices used on each service call.
  • Completed logs and job reports for completed and pending service calls at shift end.
Waitress SupervisorOld Chicago Pizza and Taproom | Topeka, KS | October 2016 - June 2020
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Calculated charges, issued table checks and collected payments from customers.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Bartender/Night Shift ManagerBar n Grill | Topeka, KS | February 2017 - May 2020
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Supported sales management initiatives to optimize business development.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Delegated daily tasks to team members to optimize group productivity.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Performed event planning duties for larger parties and groups.
  • Cleaned establishment, printed sales reports, counted cash drawers, and took inventory to prepare bar for next shift.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Performed general cashiering duties, such as authorizing payments and collecting on tabs.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Maintained spotless, well-stocked bar organized and ready for any customer demand.
Apple Tech AdvisorAlorica Inc. Official Page | Topeka, KS | May 2014 - August 2017
  • Performed reviews and distributed reports on APPLE Products.
  • Assisted technical support groups and gave professional technical advice.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Drafted whitepapers, user manuals, implementation documentation and support base entries to reduce customer tickets and customer service expenses and enable support team to solve customer queries effectively.
Education and Training
High School DiplomaTopeka High School | | Topeka, KS | August 2014
  • Volunteer at Hummer sports park
  • Completed professional development in business
  • Honor Roll
  • Part time worker at Cicis Pizza
  • 3.6 GPA
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Resume Overview

Companies Worked For:

  • Navistar International Corp.
  • Old Chicago Pizza and Taproom
  • Bar n Grill
  • Alorica Inc. Official Page

School Attended

  • Topeka High School

Job Titles Held:

  • General Technician
  • Waitress Supervisor
  • Bartender/Night Shift Manager
  • Apple Tech Advisor

Degrees

  • High School Diploma

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