Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with extraordinary attention to detail and aptitude for gaining trust.
Manned multiple phones and computer monitors, dispatching emergency personnel to alarms in progress.
Clinical experience in nursing that required caring for multiple patients and prioritizing their needs.
Supervised a team of 20 staff members in a dynamic, multi-department, fast-paced retail setting.
Simultaneously train and supervise numerous work stations. Ensure compliance with employee work schedules and business needs. Responsible for the maintenance and integrity of cash handling among multiple cashiers. Address questions and concerns from the general public.
Directed phone calls to the appropriate support staff. Supervised cash handling of cashiers. Evaluated customer complaints and facilitated satisfactory results. Employee of the month.
Conducted needs' assessments and referred customers to emergency assistance and services. Identified maintenance and safety issues at client facilities and coordinated repairs. Wrote a number of comprehensive reports each month. Collected and entered statistical data into databases.
Clinical experiences in delegation and leadership, psychology, surgery, orthopedics, labor, delivery and nursery, and general practice. National Deans List, 2000. Phi Theta Kappa Member, 1999-present. Student Nurses Association, 2000-2004; Vice President, Fall 2002; AFT Local 212 Scholarship award winner 1999. Student work program, 1997-2000.
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