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General Sales Manager Resume Example

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GENERAL SALES MANAGER
Summary

Enthusiastic, self-motivated, goal-oriented General Sales/Store Manager knowledgeable about furniture industry and able to learn new information quickly. Proven Track Record of strategic business growth. Proficient in sales, service, business operations and developing lasting client rapport based on knowledgeable support and consistent service. Effective motivator and leader focused on increasing sales and maximizing team success. Fantastic attention to detail and ability to inspire employees for best-in-class service. Decisive, hardworking and resourceful approachable. Offering twenty-five plus years' experience in the field.

Skills
  • Budgeting and finance
  • Leadership and team building
  • Training and coaching
  • Goal attainment
  • Customer service and retention
  • Effective Retail Sales leadership
  • Sales tracking
  • Sales operation process
  • Recruiting and hiring
  • Advertising and marketing
  • Consultative and relationship selling
  • Profitability improvement
  • Promotional sales events
  • Prospecting skills
  • Excellent communication skills
  • Inventory management
  • Management Trainer
Experience
Company Name | City, StateGeneral Sales Manager01/2018 - Current
  • Support and coach all sales team members to drive growth and development while building individual and team success in a professional manner.
  • Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing training, and improvement strategies.
  • Maintained department profitability while controlling all expenses including wages and promoting customer satisfaction.
  • Cultivated and deepened high-performance sales team members turning over $250,000 per quarter.
  • Defined goals and objectives to generate more than $8,000,000 annually in sales revenue.
  • Managed, hired, motivated and trained high-performing sales and support team members, maximizing overall profitability by setting benchmarks throughout budget development.
  • Identified weaknesses and implemented sales and business practices support and training to improve performance.
  • Work closely with salespeople and customers to negotiate and close deals.
  • Mentored and directed employees and co-managers by conducting one-on-one meetings and training sessions
  • Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric.
  • Utilized established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Oversee all sales including gross margins, volume, quotas, and closing ratios, while developing and implementing future goals
  • Handle all customer related issues escalated above Guest Experience Manager
  • Work closely with Visual Presentation Manager regarding product and accessories placement.
  • Conduct motivating weekly staff and sales meeting to celebrate sales wins, review upcoming promotions and company policy changes
  • Learned and trained staff on all new systems and techniques implemented by company over the last 2 years
Company Name | City, StateGeneral Store Manager02/2007 - 01/2018
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Established membership loyalty implementing rewards program to drive client retention.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Interviewed, hired, supervised and trained 35 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Implemented succession planning by training and developing 10 associates into leadership positions.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Hired, trained, evaluated performance and enforced disciplinary actions for 35 associates.
  • Oversaw all store operations while generating $500 to $600 Thousand in monthly sales.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Company Name | City, StateSales Manager10/2004 - 02/2007
  • Supported all sales team members to drive growth and development.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Led quality assurance initiatives to increase revenue by implementing efficient practices and sales techniques.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Hired and motivated twelve-member sales team achieving over $6,000,000 in new sales per year.
  • Projected more than $550,000 in sales during a month and achieved 100% of target.
  • Reduced process gaps by hiring, supervising and coaching fifteen employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
Company Name | City, StateSales Associate /Sales Manager11/1995 - 10/2004
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Developed and implemented new sales strategies to update product lines.
  • Hired and motivated four/five-member sales team achieving over $250 to $300 million in new sales per year.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Led quality assurance initiatives to increase revenue by implementing efficient practices and sales techniques.
  • Supported all sales team members to drive growth and development.
  • Reduced process gaps by hiring, supervising and coaching four / five employees on sales strategies and protocols, optimizing performance, growth and profitability.
Education and Training
Louisiana State University And A&M College | City, StateContinuing Education in Managerial And Supervisory Practices11/2009
  • Completed continuing education in Fundamentals of Supervision
Lantec Of Louisiana | CityCertificate of Completion in Superior Customer Service & Motivating Workforce08/2018
  • Completed continuing education in Superior Customer Service and Motivating Your Workforce
Thibodaux High School | City, StateHigh School Diploma05/1986
JRM Sales & Management | CityCertificate of Achievement in Customer To Client Sales06/2009
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Resume Overview

School Attended

  • Louisiana State University And A&M College
  • Lantec Of Louisiana
  • Thibodaux High School
  • JRM Sales & Management

Job Titles Held:

  • General Sales Manager
  • General Store Manager
  • Sales Manager
  • Sales Associate /Sales Manager

Degrees

  • Continuing Education in Managerial And Supervisory Practices
    Certificate of Completion in Superior Customer Service & Motivating Workforce
    High School Diploma
    Certificate of Achievement in Customer To Client Sales

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