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General Merchandiser Resume Example

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GENERAL MERCHANDISER
Professional Summary

Hardworking GM bringing 5-6 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Accomplishments

    Started at Walgreens as a part time cashier and got promoted to a Shift Lead within eight months. Getting promoted to a Shift Lead has opened many doors and provided me with excellent experience in customer service and management.

Skills
  • Reliable and punctual
  • Pricing controls
  • Product inventory counts
  • Retail sales professional
  • In-store event promotion
  • Guest Services
  • Cleaning
  • Product Knowledge
  • Customer Complaint Resolution
  • Cash Register Operation
  • Sales expertise
  • Retail store support
  • Good listening skills
  • Key holder experience
Work History
General Merchandiser | Albertsons - Fountain Valley, CA06/2020 - Current
  • Arranged consistent shelves, bins and racks at [Number] locations by following established planograms.
  • Worked with managers and advertising directors to optimize promotions.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Updated pricing and signage to complete product displays and educate customers.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Established strong vendor relationships to maintain and support business.
  • Answered customer questions regarding store merchandise, department information and pricing.
Customer Service Associate | Disneyland - Anaheim, CA07/2019 - 03/2020
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Managed customer relations and customer service through daily communication and interaction.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Greeted customers entering store and promoted sales or special programs.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Provided primary customer support to internal and external customers in fast-paced environment.
Head Cashier | The Home Depot - Huntington Beach , CA03/2018 - 07/2019
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Analyzed purchases for signs of fraud.
  • Educated customers on promotions to enhance sales.
  • Increased customer loyalty and retention.
  • Developed standard operating procedures.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Assisted customers by answering questions and fulfilling requests.
Shift Lead | Walgreens - Westminster, CA02/2015 - 03/2018
  • Helped store management meet standards of service and quality in daily operations.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Distributed individual assignments to team members and monitored progress against production timetables.
  • Took on additional job duties, including Pharmacy unexpected backlog, resulting in meeting project target date.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
Education
Westminster High School - Westminster, CA06/2014High School Diploma
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Resume Overview

Companies Worked For:

  • Albertsons
  • Disneyland
  • The Home Depot
  • Walgreens

School Attended

  • Westminster High School

Job Titles Held:

  • General Merchandiser
  • Customer Service Associate
  • Head Cashier
  • Shift Lead

Degrees

  • High School Diploma

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