General Manager Of Operations Resume Example Lakeshore Property Management

GENERAL MANAGER OF OPERATIONS

Professional Summary

Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.

Skills

Stakeholder relations
Project development
Conflict resolution
Inventory management
Coaching and mentoring
Relationship building

Client account management
Budget development
Human resources management
Risk management
Detail oriented
Safety compliance

Work History

General Manager of Operations, 01/2019 to Current
Lakeshore Property Management – Tampa, FL

Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Improved productivity while reducing staffing and operational costs by 20%.
Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance.

Property Manager, 05/2017 to 01/2019
ELS – Clearwater, FL

Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Followed up on delinquent tenants and coordinated collection procedures.
Trained and motivated leasing staff during bi-monthly trainings.
Completed final move-out walk-throughs with tenants to identify any required repairs.
Analyzed and evaluated monthly and quarterly financial statements.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Handled disciplinary actions, performance appraisals and terminations of company staff.
Maintained sufficient number of units market-ready at all times.
Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.

Property Manager, 05/2016 to 03/2017
Radco Industries Inc. – Tampa, Florida

Processed project change requests and performed coverage research to handle repair issues.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Communicated effectively with owners, residents and on-site associates.
Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Collected and maintained careful records of rental payments and payment dates.
Developed, reviewed and submitted property operating and capital budgets.
Kept meticulous records of all correspondence between management and tenants.

Leasing Manager, 02/2013 to 05/2016
Lincoln National Corp. – Tampa, Florida

Created, coordinated and engaged in marketing campaigns.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Explained terms of lease and amounts to be paid to tenants.
Collected, completed and processed lease applications.
Trained leasing professionals on regulatory requirements, company policies and office procedures.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Created and submitted daily reports on leasing activities.
Established key relationships with potential leasers and renters.
Ensured property is attractive and appealing for prospects
Managed daily and weekly marketing and leasing plans.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Education

Bachelor of ScienceColorado Christian University - Denver, CO

Resume Overview

Companies Worked For:

Lakeshore Property Management
ELS
Radco Industries Inc.
Lincoln National Corp.

School Attended

Colorado Christian University

Job Titles Held:

General Manager of Operations
Property Manager
Leasing Manager

Degrees

Bachelor of Science

General Manager of Operations Resume Example

Resume Score: 80%

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