Self-motivated, energetic, and results driven leader, with an entrepreneurial spirit. Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult situations. Outstanding communication and interpersonal skills with the ability to work well with others in both supervisory and support roles.
General Manager/ ManagerJan 2012 to Current Delray Beach, FL
Promotes and models legendary service; creates a culture of hospitality in the store and salon, while overseeing 26 employees including 5 managers.
Conducts business analysis that results in the planning and directing of employees to meet or exceed budgeted store and salon sales, expenses, and profit and productivity goals in support of district/region strategy.
Promotes and develops ULTA sales and loyalty programs to meet or exceed goals.
Manages sales floor and drives retail and salon sales by: addressing customer concerns, coaching employees, and mitigating product loss.
Communicates with employees through daily warm-ups, store, department and individual sales goals.
Schedules management and retail staff effectively in consideration of store traffic, store Profit & Loss statement and key store initiatives using an automated scheduling tool.
Manages and processes payroll for the store including accountability for Loss Prevention audit payroll, Human Resources sections and meeting On Target standards.
Motivates and leads management team to consistently deliver an uplifting experience for the customer.
Recruits, assesses and hires qualified management team and staff candidates using an on-line application tool in accordance with company hiring policies and procedures.
Facilitates the New Hire orientation process and all store internal and external sales and product training and education, as well as employee learning maps.
Implements and facilitates key programs to effectively train and develop staff in the areas of customer service, product knowledge, inventory control and merchandising.
Ensures all company policies, standards and procedures are communicated effectively and are implemented, maintained and followed in a consistent manner.
Executes full-cycle performance management process for store management direct report positions.
Effectively communicates strategy and store direction in alignment with company initiatives to all store employees via appropriate channels.
Executes Key Corporate Communication actions, updates Communication Boards and addresses weekly mailings to the corporate office.
Manages Impact Shrink Program.
Responsible for the POS system and all related procedures.
Conducts open and close procedures.
Skin Care Consultant/Education ManagerJan 2009 to Jan 2012 Sephora － West Palm Beach, FL
Demonstrate elevated client service and leadership standards Lead others by maintaining an objective and professional relationship and communication with brand partners, key stakeholders, cast, peers and supervisors Train and coach employees to meet the individual needs of the store's goals React to situations in the moment and stay aware of changing store priorities as they arise Demonstrate effective time management, planning and problem solving skills Supports on boarding and orientation for new employees Create and maintain relationships and loyalty with the clients through personal interaction Use knowledge of store products and services to build sales Facilitate district trainings as needed.
Assistant Manager of Voluntary Pre-Kindergarten and Scholarship Services/ Assistant Manager of Subsidized Child CareJan 2006 to Jan 2011 Family Central － West Palm Beach, Florida
Identified and coordinated training needs for the department Created a training manual for several internal teams Conducted and or delegated staff observations to ensure best practices Created, developed and implemented new policies and procedures Responsible for overall programmatic management and all contracts Responsible for insuring productivity performance standards were maintained Created reports to track productivity internally and externally Facilitated meetings with management team and funders Responsible for the evaluation of the Re-determination and Eligibility process within the department.
These programs include public activities, including recruitment and retention of childcare services, consumer and public awareness Responsible for the eligibility and budget for of over 9500 subsidized children in Palm Beach County.
Customer Service Representative/Credit Authorization/ Customer Resolution/Finance SpecialistJan 2000 to Jan 2006 Office Depot － Boca Raton, FL
Provide support for sales and customer service to ensure orders and issues were resolved in a timely manner.
Resolving delivery issues and working with the delivery centers, as part of the Customer Resolution Team.
Provide customer service to dedicated enterprise accounts spending in excess of 1-2 million dollars annually.
Identify internal and external customer service needs and respond with a pleasant, professional, and courteous demeanor.
Act as Team Lead in the absence of Manager and Assistant Manager.
Resolved inbound customer conflict and complaints regarding credit authorization failures and fraud issues.
Manage a portfolio of over 500 accounts.
Developed strong relationships with established accounts while acquiring new accounts.
Certified Skincare Specialist/Esthetician2010Palm Beach State College － Lake Worth, Florida
BA, Organizational Management2014Palm Beach Atlantic University － Palm Beach, FloridaOrganizational Management
Assistant Manager, budget, business analysis, coach, coaching, contracts, credit, client, clients, customer service, delivery, directing, direction, hiring, Human Resources, inventory control, leadership, Team Lead, Loss Prevention, meetings, merchandising, office, enterprise, payroll, performance management, policies, POS, problem solving skills, processes, Profit, recruitment, retail, sales, scheduling, strategy, time management