GENERAL MANAGER - FLEET MAINTENANCE, OFFICE MANAGER
Management professional versed in all aspects of operations management, from scheduling and finance to production. Possesses exceptional communication and organizational capabilities. Eager to gain employment with a progressive company with quality products or services that enables me to utilize my skills and experience that provides a learning environment with unlimited advancement opportunities.
Unsurpassed work ethic
Customer relations specialist
Strong Written and Communication Ability
Excellent Computer Skills
General Manager - Fleet Maintenance, Office Manager, 06/2002 to 09/2016 First Vehicle Services – Richmond, Virginia Managed a fleet maintenance contract of 300 units and a budget of 2.1 million dollars for ten years, exceeding corporate EBIT forecasts. Added a half million in additional revenue by acquiring an additional 180 units to contract. Supervised a team of 14 technicians and two admin associates. Established operational objectives and work plans and delegated assignments to subordinates. Directed the work of several independent contractors, while establishing and maintaining numerous vendor partnerships, as well as industry leaders. Reduced contract expenses through aggressive negotiations with vendors. Helped earn the company 100% customer satisfaction ratings by building a trusting customer relationship. Assisted with the implementation of new fleet maintenance program/software and training of staff and customer. Process payroll, AR/AP and general office duties. Completed 16 performance reviews bi-annually, offering praise and recommendations for improvement. Compiled and drafted weekly reports for Regional Vice President and customer.
Administrative Assistant, 12/2000 to 08/2001 Paul Melnick Insurance – Richmond, Virginia Process the necessary requirements in the purchase of life insurance, pension plans and employee benefits. Maintain confidential client information files and handle client inquiries and complaints. Contact outside agencies for comparison pricing and products. Process daily correspondence, invoices and payroll records. Manage all general duties using Microsoft Word, Excel, and Access.
Office Assistant II, 08/1989 to 11/1997 County of Henrico, Virginia -Central Automotive Maintenance – Glen Allan, Virginia Wrote and cleared repair orders; processed invoices and purchase orders; contacted and scheduled outside vendors for repair work; researched supplied information to management as needed; kept and updated records on all county vehicles; maintained fuel inventory and made fuel cards; processed payroll; maintained and updated contracts, MSDS forms, personnel rules and regulations, processed accounts payable and receivables.
Secretary - Door Division, 11/1986 to 08/1989 Woodland Industries – Richmond, Virginia Assisted executive and sales staff in manufacturing process, including the ordering of materials, production and shipment schedules. Processed and confirmed orders, payroll and accounts payable and receivables. Handled and researched customer complaints.
Assistant Head Teller, 06/1979 to 09/1985 Old Colony/Newport National Bank – Newport, Rhode Island Handled customer banking transactions. Balanced office general ledger. Ordered bank materials and monies. Scheduled and sorted teller reports for distribution.
Associate of Applied Science: Computerized Accounting, 2000 The Braxton School of Business - Richmond, Virginia Specialized in automated accounting and payroll systems with emphasis on Microsoft Office Suite.
Certification: Professional Computer Development Courses , 1997 J. Sargeant Reynolds Community College - Richmond, Virginia
ISO 9000 Green Belt Certified, ISO 9000 Yellow Belt Certified