GENERAL MANAGER - FLEET MAINTENANCE, OFFICE MANAGER
A dependable enthusiastic team player bringing management experience, strong work ethic and a willingness to take on responsibility within a company with quality products or services, provides a learning environment with unlimited advancement opportunities that enables me to utilize my skills and experience.
Client account management
Exceptional interpersonal communication
Excellent computer skills
General Manager - Fleet Maintenance, Office Manager, 06/2002
to 09/2016 First Vehicle Services – Richmond,
Virginia Performed all general office duties. Processed payroll, handled all personnel, safety, vendor and equipment files. Responsible for AP/AR. Traveled and assisted with new contract start ups, location training and assistance. Assist General Manager and Regional VP.Manage all aspects of fleet maintenance contract of 300 units to include a budget of 2.1 million, supervise staff of 14 technicians and 2 administration staff, inventory of 100K, payroll and worked directly with vendors and customer to meet and or exceed clients goals. Created new revenue stream through building customer relations by adding a 170 plus units and equipment to contract.Exceeded company financial objectives for the last ten years resulting in renewing fleet maintenance contract for an additional 5 years. Provided excellent customer service, quality control and a safe and incident free work environment for the last 10 years. Developed relationships with the industry leaders.
Administrative Assistant, 04/2000
to 12/2001 Paul Melnick Insurance – Richmond,
Virginia Process the necessary requirements in the purchase of life insurance, pension plans and employee benefits. Maintain confidential client information and handle client inquiries and complaints. Contact outside agencies for comparison pricing and products. Process daily correspondence, invoices, and payroll records. Manage all general office duties, Microsoft Word, Excel and Access.
Office Assistant II, 06/1989
to 11/1997 County of Henrico, Virginia – Glen Allan,
Virginia Wrote and cleared repair orders; processed invoices and purchase orders; contracted and scheduled outside vendors for repair work; researched and supplied information to management as needed; kept and updated records on all county vehicles; maintained fuel inventory and made fuel cards; processed payroll; maintained and updated contracts, MSDS forms, personnel rules and regulations; processed accounts payable and receivables.
to 06/1989 Woodland Industries – Richmond,
Virginia Assisted executive and sale\'s staff in manufacturing process, including the ordering of materials, production and shipment schedules. Processed and confirmed orders, payroll, and accounts payable and receivable. Handled and researched customer complaints.
Assistant Head Teller, Old Colony/Newport National Bank – Newport,
Rhode Island Handle customer-banking transactions. Balanced office general ledger. Ordered bank materials and monies. Scheduled and sorted teller reports for distribution.
Associate of Applied Science: Computerized Accounting Program,
2000 The Braxton School of Business - Richmond,
Certification: Professional Computer Development Courses,
J. Saargeant Reynolds Community College - Richmond,
Continuing education in Microsoft : WORD, EXCEL, ACCESS, POWERPOINT AND NETSCAPE NAVIGATOR.