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general manager resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Customer-oriented General Manager with 3 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Business-driven General Manager with more than 5 years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Analytical and determined individual committed to developing client rapport and following all customer service guidelines. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Determined General Manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balances targets with resources and optimizes long-term success.

Skills
  • Customer Service Management
  • Quality Assurance
  • Staff Scheduling
  • Recruitment and Hiring
  • Performance Assessment
  • Training Management
  • Supplier Monitoring
  • Sales Tracking
  • Team Leadership
  • Assignment Delegation
  • Focus and Follow-Through
  • Goal Setting
  • Employee Motivation
  • Business Leadership
  • Needs Assessment
  • Sales Coaching
  • Multitasking and Prioritization
  • Waste Management and Reduction
  • Customer Relations
Work History
General Manager, 01/2021 to Current
50 FloorJacksonville, FL,
  • Drove month-over-month business growth while leading operations, strategic vision and long-range planning.
  • Established and administered monthly budget with controls to prevent loss, minimize food waste labor, and support sustainability objectives.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Directed successful operational turnaround, increasing sales by 20% over a seven month period.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed budget implementations, employee reviews, training, and scheduling.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
Culinary Manager, 02/2019 to 01/2021
Cheddar'sAthens, GA,
  • Maintained kitchen hardware and repaired tools or ordered equipment as needed.
  • Scheduled kitchen staff of 20 people.
  • Motivated team of 20 employees to maintain high standards of food preparation and efficiency for 8 hours per shift.
  • Hired 15 team members to work on high-demand team of professionals.
  • Developed unique events and special promotions to drive sales.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Increased kitchen efficiency 5% by streamlining processes, reducing waste and mentoring team members on proper procedures.
  • Maximized quality assurance by completing frequent line checks.
  • Purchased food and cultivated strong vendor relationships.
  • Motivated staff to perform at peak efficiency and quality.
  • Helped general management develop prices based on inventory costs and portion sizes.
Restaurant Service Manager, 09/2018 to 02/2019
Independent Bank CorporationCass City, MI,
  • Coached and developed associates to improve soft skills and recovery techniques.
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
  • Motivated and rewarded employees to improve engagement.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Surveyed guests to check for areas in need of improvement.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
Assistant Bank Manager, 04/2007 to 09/2018
Regions BankCity, STATE,
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Protected company assets with strategic risk management approaches.
  • Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
  • Assisted with complex transactions using overrides and functions requiring additional authorization levels.
  • Observed, coached and developed bankers in support of reaching performance objectives.
  • Represented bank to community through good customer relations.
  • Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
  • Assessed employee performance and developed improvement plans.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Education
High School Diploma: , Expected in 05/1999 to Murray County High School - Chatsworth, GA
GPA:
Certifications
  • ServSafe Certified
  • Registered Proctor ServSafe
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Resume Overview

School Attended

  • Murray County High School

Job Titles Held:

  • General Manager
  • Culinary Manager
  • Restaurant Service Manager
  • Assistant Bank Manager

Degrees

  • High School Diploma

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